Partner Account Manager, UK 3P ESM
2 weeks ago
Job Overview:
As a key player in Amazon's Seller Marketplace, you will be integral to our growth strategy, focusing on enhancing the experience of our third-party sellers. The UK Merchant Services team is dedicated to empowering sellers of all sizes, from individual entrepreneurs to large retailers, to thrive on the Amazon platform.
Role Responsibilities:
In your capacity as a Partner Account Manager, you will be tasked with driving business expansion and optimizing revenue streams within our strategic initiatives. Your role will also involve collaborating with product and operations teams to implement essential customer experience enhancements.
Amazon Merchant Services encompasses all activities related to third-party merchants, offering various services designed to support and grow our Selling Partners, including:
- Marketplace Selling, where businesses list their products on Amazon.
- Fulfillment by Amazon, a comprehensive logistics solution where Amazon manages packing and shipping for sellers.
- Seller Fulfilled Prime, allowing sellers to deliver Prime products directly from their facilities.
Key Duties:
As a Partner Account Manager, you will be responsible for onboarding and nurturing Selling Partners within the Fulfillment by Amazon program. Your responsibilities will include:
- Identifying, contacting, qualifying, and securing online merchants that provide competitive offerings.
- Acting as an account manager for high-priority sellers, guiding them in leveraging our systems and tools to enhance their business.
- Conducting comprehensive analyses to assess business performance at the EU level, deriving insights to inform our sales strategy.
- Utilizing seller feedback to pinpoint opportunities for product and process improvements, ultimately enhancing the customer experience.
Qualifications:
To be considered for this role, candidates should possess a BA/BS degree or equivalent experience, with a background in sales or marketing within E-Commerce, retail technology, SaaS, or software.
- Strong analytical capabilities, particularly with Microsoft Excel.
- Proven track record of influencing stakeholders at all organizational levels, especially at the executive tier.
- Demonstrated success in surpassing sales objectives through a consultative, solution-oriented approach.
- A commitment to fostering an engaging customer experience, with the ability to translate client needs into actionable business and product requirements.
- Exceptional communication and presentation skills.
- Ability to excel in a dynamic and ambiguous environment.
Preferred Qualifications:
Experience in cultivating relationships and driving growth with existing clients or partners is advantageous.
- Background in B2B sales, account management, product management, or management consulting.
- Experience in e-commerce or retail is beneficial but not mandatory.
- Familiarity with databases, SQL, and CRM tools is a plus.
Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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