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Patient Registration Specialist
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CIFC Health is seeking a highly organized and detail-oriented Front Desk Patient Registrar to join our team at one of our New Milford School-Based Health Center sites. As a key member of our pediatric department, you will provide exceptional patient care and administrative support to ensure a seamless experience for our patients.
Key Responsibilities- Greet patients in a cheerful and professional manner, making their visit to the Center relaxing and productive.
- Answer telephone calls in a polite and courteous manner, screening incoming calls and transferring calls when necessary.
- Schedule follow-up appointments, diagnostic testing, and referrals to other providers with accuracy and efficiency.
- Ensure all encounter forms are accounted for at the end of the day by reconciling the day's schedule with encounter forms collected.
- Provide outstanding comprehensive service to patients, registering, scheduling, and assisting them with health insurance and/or billing questions.
- Collect and verify demographic and insurance information, as well as required identification and financial documents.
- Exhibit service excellence behaviors that create a compassionate and caring experience for every patient.
- Stay up-to-date with knowledge of state and federal programs for medical coverage, documents required, self-pay guidelines, outside resources, referral options, and services outside of CIFC Health.
- Process and track DSS/Husky applications as needed.
- Fulfill specific quantifiable performance goals established by the Practice Administrator in consultation with the Billing & Operations Manager and the employee.
- Utilize student schedule portal (Powerschool) to schedule patients during timeslots that are least disruptive to academic learning.
- Follow up with students in case of missed appointments (no-shows).
- Enter patient email for portal access.
- Facilitate transfer of records.
- Distribute HIPAA and office policies.
- Enter demographic information based on facility and reporting requirements.
- Ensure patients receive a printout of their visit summary.
- Perform clerical duties such as making copies, faxing, scanning, and sorting through daily mail.
- High School Diploma or equivalent required.
- Significant administrative experience, medical office, and/or Medical Assistant experience preferred.
- Computer user skills required, including familiarity with Electronic Medical Record systems and Microsoft Office (Word, Excel, Teams).
- Bilingual candidates strongly encouraged to apply.
