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Branch Manager

2 months ago

Prospect Park, Pennsylvania, United States PNC Financial Services Group Full time
Job Description

Job Profile

Position Overview

PNC Financial Services Group is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. We strive to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company's success.

As a Branch Manager within PNC's Retail Banking organization, you will be responsible for leading all aspects of branch performance. Your primary goal will be to drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.

You will create a differentiated customer experience, making banking easy in an omnichannel environment. You will collaborate with a broad range of ecosystem partners to achieve business objectives.

Key Responsibilities:

  • Lead Branch Performance: Responsible for leading all aspects of branch performance, including revenue growth, customer satisfaction, and employee engagement.
  • Drive Revenue and Customer Loyalty: Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
  • Create a Differentiated Customer Experience: Creates a differentiated customer experience, making banking easy in an omnichannel environment.
  • Collaborate with Ecosystem Partners: Collaborates with a broad range of ecosystem partners to achieve business objectives.
  • Manage Risk and Compliance: Accountable for risk management and compliance.
  • Build a High-Performing Team: Builds a high-performing team through the attraction, onboarding, coaching, and development of branch team members.

Key Qualifications:

  • Accountability: Demonstrates accountability for branch performance and customer satisfaction.
  • Banking Knowledge: Has a foundational understanding of banking products and services.
  • Client Counseling: Possesses excellent client counseling skills to provide solutions that meet client needs.
  • Customer Experience: Creates a customer-centric experience that meets or exceeds customer expectations.
  • Decision Making: Makes sound decisions that drive business results and customer satisfaction.
  • People Management: Demonstrates effective people management skills to build and lead a high-performing team.

Preferred Qualifications:

  • Branch Banking Services: Has experience in branch banking services, including sales, service, and risk management.
  • Digital Awareness: Possesses a strong understanding of digital banking channels and technologies.
  • Effective Communications: Demonstrates effective communication skills to engage with clients, team members, and ecosystem partners.
  • Managing Multiple Priorities: Manages multiple priorities to achieve business objectives and customer satisfaction.
  • Sales Management: Has experience in sales management, including sales strategy, sales process, and sales performance management.

Education and Experience:

  • Related Experience: Typically requires 3+ years of related experience in retail banking, branch management, or a related field.
  • Education: No degree required, but a comparable combination of education, job-specific certification(s), and experience may be considered.

Benefits:

  • Medical/Prescription Drug Coverage: Offers medical and prescription drug coverage with a Health Savings Account feature.
  • Dental and Vision Options: Provides dental and vision options for employees and their families.
  • Employee and Spouse/Child Life Insurance: Offers employee and spouse/child life insurance.
  • Short and Long-Term Disability Protection: Provides short and long-term disability protection.
  • 401(k) with PNC Match: Offers a 401(k) plan with a PNC match.
  • Pension and Stock Purchase Plans: Provides a pension and stock purchase plan.
  • Dependent Care Reimbursement Account: Offers a dependent care reimbursement account.
  • Back-up Child/Elder Care: Provides back-up child/elder care.
  • Adoption, Surrogacy, and Doula Reimbursement: Offers adoption, surrogacy, and doula reimbursement.
  • Educational Assistance: Provides educational assistance, including select programs fully paid.
  • Robust Wellness Program: Offers a robust wellness program with financial incentives.