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Patient Account Representative

1 month ago

Lewisville, Texas, United States Guidehouse Full time

Job Family:

Patient Account Representative

Travel Required:None

Clearance Required:None

What You Will Do:

The Patient Account Representative – Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

This position offers an attractive hybrid schedule working two days in our Lewisville, TX office and three days virtually from home.​

Heavy outbound callingAccount ReviewCustomer ServiceAccount UpdatesStrong Verbal / Written Communication SkillsComplete all business-related requests and correspondence from patients.Minimum call requirement for self-pay representatives is 75 calls a day.Complete all assigned projects in a timely manner.Assist client and patients in all requested tasks.Communicate to Guidehouse management areas of concern or areas of improvement.Research and respond to all patient inquiries received by telephone and mail.Update patient demographic information and initiate account adjustments.Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need:

High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.0-2 years customer service or collections skills.

What Would Be Nice To Have:

PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.1+ year experience working in a Healthcare or Customer Service setting.Ability to initiate and follow through on projects and work independently with minimal supervision required.Bilingual Spanish preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.