Guest Services Representative

1 week ago


Lewisville, Texas, United States TownePlace Suites Lewisville Full time
Position Overview

TownePlace Suites Lewisville is seeking a dedicated and professional Front Desk Agent to enhance our guest experience. The ideal candidate will possess exceptional customer service skills and a commitment to excellence.

Key Responsibilities
  • Manage guest reservations and coordinate with the reservation center effectively.
  • Check guests in and out of the hotel promptly and courteously, utilizing up-selling techniques to optimize room rates.
  • Greet guests warmly, register them, and assign appropriate accommodations.
  • Handle sensitive information, including guest records, with utmost confidentiality and integrity.
  • Answer and direct phone calls efficiently, taking accurate messages when necessary.
  • Support sales and marketing initiatives as directed by management.
  • Process wake-up call requests and ensure they are handled properly.
  • Maintain accurate records of guest information in the logbook.
  • Oversee the continental breakfast area, ensuring cleanliness and replenishment as needed.
  • Ensure that the lobby and common areas are well-maintained and inviting.
  • Perform laundry duties as assigned.
  • Process customer payments in accordance with established policies and procedures.
  • Promote hotel services and amenities, staying informed about local events and attractions.
  • Assist guests with inquiries regarding the property and local offerings, arranging transportation when required.
  • Utilize problem-solving skills to address guest concerns and ensure satisfaction.
  • Resolve minor complaints and escalate major issues to the supervisor.
  • Respond promptly to guest requests, ensuring follow-up for satisfaction.
  • Complete daily administrative tasks, including cash handling and documentation.
  • Maintain accurate accounting of transactions and guest accounts.
  • Balance cash drawer at the beginning and end of each shift.
  • Communicate effectively using various tools such as computers and telephones.
  • Present a professional image through appearance and demeanor.
  • Adhere to company policies and procedures.
  • Perform additional duties as assigned by management.
Job Type

Full-time

Compensation

Pay: $14.50 per hour

Benefits
  • 401(k) with matching
  • Dental and Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Vision Insurance
Schedule

Monday to Friday, 3 PM to 11 PM



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