Account Support Representative
1 week ago
**Job Summary:**
We are seeking a highly skilled Customer Service Representative to join our team at Infinite Electronics, Inc. As a key member of our Customer Success Center, you will be responsible for delivering exceptional service to our customers through various channels.
**Key Responsibilities:**
- Handle a high volume of customer interactions while processing orders efficiently and effectively.
- Build strong relationships with customers by understanding their needs and providing timely solutions, ensuring customer satisfaction and loyalty.
- Collaborate with our sales and technical support teams to ensure accurate information and improve the customer experience.
- Recommend enhancements to streamline processes and enhance efficiency, driving business growth and revenue.
- Achieve daily targets for service quality and productivity, meeting or exceeding performance metrics.
**Required Skills and Qualifications:**
**Essential Skills:**
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and other relevant software
- Ability to adapt to a fast-paced environment and prioritize tasks effectively
- Strong work ethic and teamwork skills, with a focus on collaboration and customer satisfaction
- Curiosity and eagerness to learn, with a willingness to take on new challenges
**Preferred Qualifications:**
- 1-2 years of experience in a customer-facing role, preferably in a B2B technology environment
- High School Diploma required, college degree preferred
**Work Environment:**
This role is primarily office-based, with the possibility of remote work. Our work environment policy may change based on business needs.
**Accommodation and Equal Employment Opportunity:**
Reasonable accommodations will be provided for individuals with disabilities to perform their job duties. We are an Equal Employment Opportunity employer, welcoming applicants from diverse backgrounds.
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