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Operations Team Supervisor

2 months ago

Lewisville, Texas, United States Guidehouse Full time

Job Family :
Business Operations

Travel Required :
None

Clearance Required :
None

Key Responsibilities :
The

Operations Team Supervisor

acts as an integral part of a client's operational team, enhancing our tailored training initiatives. Team members will undertake various job-related responsibilities as designated.

Team members will deliver training to colleagues on all projects and tasks relevant to their roles in revenue cycle management.

Under general oversight and in accordance with established protocols, performs a range of tasks related to customer service and self-pay recovery within the Call Center Support Operations.

Such tasks may encompass, but are not limited to, the following: 1) assists management in coordinating all activities related to Patient Financial Services Follow-up

2) serves as a Subject Matter Expert across all facets of assigned client projects, and

3) evaluates the work of and offers guidance and training to Patient Account Representatives, and 4) aids in the establishment of standards and protocols, and 5) addresses inquiries and routinely supports team members to ensure performance targets are achieved, 6) assesses reimbursement to guarantee timely and accurate payments, and 7) undertakes additional responsibilities as directed by direct management.

Must exhibit self-direction and motivation.

Strong communication and interpersonal skills are essential.

Account Review

Appeals & Denials

Medicare/Medicaid

Insurance Follow-up

Customer Service

Billing

UB-04 & CMS 1500

Reporting

Training

Subject Matter Expert, maintaining current knowledge in all areas of designated projects/clients, including client host systems and imaging systems, internal host systems – METRIX, internal vendor systems, and call center platforms.

Address all business-related inquiries and correspondence from patients and insurance entities. Reviews team members' work and provides training and feedback as necessary.

Conduct audits of patient accounts as required. Assists management in coordinating activities.

Facilitates training for new employees and project-specific refresher sessions.

Performs tasks assigned by Supervisor/Manager to ensure team objectives are met.

Manages and reports on task dashboards and work queues (desk) on a daily/weekly/monthly basis.

Provides ongoing education for current employees.

Supports team members and addresses inquiries to ensure that performance goals are achieved.

Assists in the implementation of standards and guidelines.

Prepares daily productivity, call, and payment reports.

Provides timely feedback to relevant management.

When managing Accounts Receivable, responsible for handling up to 40 accounts daily.

Completes all assigned projects in a timely manner.

Assists clients and patients with all requested tasks.

Communicates to management areas of concern or opportunities for improvement.

Delivers client-specific training for patient account representatives.

Reviews and updates production reporting.

Qualifications :
High School Diploma/GED or 3 years of relevant experience in lieu of diploma/GED

Typically requires 8 years of relevant experience

Preferred Qualifications :
Experience in Patient Billing

Three to five years of experience in the healthcare sector.

Proficient PC skills in a Windows environment are required. Familiarity with desktop applications including Word and Excel is essential.

Ability to initiate and complete projects independently with minimal supervision is required.

What We Offer :


Guidehouse provides a comprehensive total rewards package that includes competitive compensation and a flexible benefits package reflecting our commitment to fostering a diverse and supportive workplace.


Benefits include:
Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.


Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.