Regional Retail Operations Manager

2 weeks ago


Lewisville, Texas, United States CROSSMARK Full time
Position Overview

The Regional Retail Operations Manager is responsible for overseeing a designated area of retail service representatives to ensure timely completion of various projects.

Key Responsibilities
  • Act as the primary point of contact for retail service representatives, providing necessary guidance and support.
  • Monitor project completions within the assigned area, ensuring that all account interactions meet the company's monthly completion targets.
  • Clearly communicate work assignments and project expectations to retail service representatives.
  • Address inquiries from the Account Management team promptly.
  • Collaborate with the Operations Director to resolve any issues related to service representatives, including performance and adherence to policies.
  • Implement and uphold established company policies and procedures.
  • Maintain thorough documentation of all communications with retail service representatives.
Qualifications

The ideal candidate will possess:

  • A Bachelor's degree along with 1-2 years of relevant experience or training, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Office applications, including Word and Excel, as well as internet-related tools.
  • Strong verbal and written communication skills.
  • The ability to prioritize and manage multiple projects effectively.
  • Problem-solving skills and the capacity to make sound decisions under pressure.
  • Experience working both independently and collaboratively within a team.
  • Excellent organizational skills, with the ability to follow instructions and meet deadlines.
  • A flexible approach to accommodate varying schedules and project demands.
  • A resourceful, assertive, detail-oriented, energetic, and highly self-motivated attitude.


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