Regional Retail Operations Manager
2 weeks ago
The Regional Retail Operations Manager is responsible for overseeing a designated area of retail service representatives to ensure timely completion of various projects.
Key Responsibilities- Act as the primary point of contact for retail service representatives, providing necessary guidance and support.
- Monitor project completions within the assigned area, ensuring that all account interactions meet the company's monthly completion targets.
- Clearly communicate work assignments and project expectations to retail service representatives.
- Address inquiries from the Account Management team promptly.
- Collaborate with the Operations Director to resolve any issues related to service representatives, including performance and adherence to policies.
- Implement and uphold established company policies and procedures.
- Maintain thorough documentation of all communications with retail service representatives.
The ideal candidate will possess:
- A Bachelor's degree along with 1-2 years of relevant experience or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office applications, including Word and Excel, as well as internet-related tools.
- Strong verbal and written communication skills.
- The ability to prioritize and manage multiple projects effectively.
- Problem-solving skills and the capacity to make sound decisions under pressure.
- Experience working both independently and collaboratively within a team.
- Excellent organizational skills, with the ability to follow instructions and meet deadlines.
- A flexible approach to accommodate varying schedules and project demands.
- A resourceful, assertive, detail-oriented, energetic, and highly self-motivated attitude.
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