Guest Services Representative

1 week ago


Lewisville, Texas, United States TownePlace Suites Lewisville Full time
Position Overview

TownePlace Suites Lewisville is seeking a dedicated and professional Front Desk Agent to enhance our guest experience. The ideal candidate will possess a strong background in customer service and hospitality.

Key Responsibilities:

  • Manage guest reservations and coordinate with the reservation center effectively.
  • Check guests in and out promptly, utilizing upselling techniques to optimize room rates.
  • Welcome guests warmly, assigning rooms and ensuring a smooth registration process.
  • Handle sensitive guest information with utmost confidentiality and integrity.
  • Answer and direct phone calls appropriately, taking accurate messages when necessary.
  • Support sales and marketing initiatives as directed by management.
  • Facilitate wake-up call requests and maintain accurate guest logs.
  • Oversee the cleanliness of the breakfast area and replenish supplies as needed.
  • Ensure the lobby and common areas are tidy and welcoming.
  • Assist with laundry tasks as required.
  • Process customer payments in accordance with established policies.
  • Promote hotel services and amenities, staying informed about local events and attractions.
  • Address guest inquiries and concerns, providing solutions to ensure satisfaction.
  • Document daily transactions, including cash handling and adjustments.
  • Maintain accurate records of guest accounts and departmental finances.
  • Communicate effectively using various tools such as computers and telephones.
  • Present a professional image through appropriate attire and demeanor.
  • Adhere to company policies and procedures.
  • Perform additional duties as assigned by management.

Job Type: Full-time

Compensation: $14.50 per hour

Benefits Include:

  • 401(k) and matching
  • Dental and health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule: Monday to Friday, 3 PM to 11 PM



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