Retail Systems Support Engineer
1 week ago
Overview
firstPRO, Inc. is on the lookout for a proficient and committed Technical Retail Support Specialist to enhance our client's operations in South New Jersey. This position demands a thorough comprehension of technology utilization among clientele, alongside robust technical skills in diagnosing and assisting with computer systems. The successful candidate will thrive in a dynamic, nationwide environment.
Key Responsibilities
- Employ advanced technical abilities to assist and resolve issues related to computer systems, hardware, and software for clients.
- Work in conjunction with IT colleagues and business partners to pinpoint opportunities and enhance IT services.
- Support the integration of new retail technologies by utilizing expertise across various technical domains.
- Execute PC and peripheral upgrades at remote sites.
- Oversee and implement the configuration of PinPads and other payment processing technologies.
- Assist in IP and domain transitions.
- Support IT leadership and senior technical personnel in developing departmental standards and operational protocols.
- Deliver prompt status updates to end users and IT personnel during issue resolution.
- Engage in special projects or tasks aimed at optimizing systems and operations.
- Collaborate with vendors to generate quotes, obtain approvals, and facilitate the acquisition of equipment, software, solutions, and consulting services in accordance with documented requirements and best practices.
Qualifications
- At least 3 years of experience in desktop support or retail systems support (including credit card systems, POS devices, and peripherals).
- Expertise in Windows OS, PC rollouts, Ricoh printers, and foundational networking (routers, switches, wiring). Mid-expert level technical proficiency is essential.
- Capability to operate independently with minimal daily oversight.
- Readiness to travel up to 35% of the time.
- Ability to collaborate effectively with remote teams across various time zones and locations.
- Strong communication skills: Excellent presentation and interpersonal abilities, encompassing both written and verbal communication.
- Willingness to work occasional weekends and off-hours as necessary for project completion or critical issue resolution.
- Physical capability to stand, walk, or sit for extended durations; bend, stoop, and maneuver to access wiring, computers, or network equipment; occasionally lift up to 50 pounds and frequently lift up to 10 pounds.
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