Retail Systems Support Engineer

1 week ago


Hammonton, New Jersey, United States firstPRO, Inc Full time

Overview

firstPRO, Inc. is on the lookout for a proficient and committed Technical Retail Support Specialist to enhance our client's operations in South New Jersey. This position demands a thorough comprehension of technology utilization among clientele, alongside robust technical skills in diagnosing and assisting with computer systems. The successful candidate will thrive in a dynamic, nationwide environment.

Key Responsibilities

  • Employ advanced technical abilities to assist and resolve issues related to computer systems, hardware, and software for clients.
  • Work in conjunction with IT colleagues and business partners to pinpoint opportunities and enhance IT services.
  • Support the integration of new retail technologies by utilizing expertise across various technical domains.
  • Execute PC and peripheral upgrades at remote sites.
  • Oversee and implement the configuration of PinPads and other payment processing technologies.
  • Assist in IP and domain transitions.
  • Support IT leadership and senior technical personnel in developing departmental standards and operational protocols.
  • Deliver prompt status updates to end users and IT personnel during issue resolution.
  • Engage in special projects or tasks aimed at optimizing systems and operations.
  • Collaborate with vendors to generate quotes, obtain approvals, and facilitate the acquisition of equipment, software, solutions, and consulting services in accordance with documented requirements and best practices.

Qualifications

  • At least 3 years of experience in desktop support or retail systems support (including credit card systems, POS devices, and peripherals).
  • Expertise in Windows OS, PC rollouts, Ricoh printers, and foundational networking (routers, switches, wiring). Mid-expert level technical proficiency is essential.
  • Capability to operate independently with minimal daily oversight.
  • Readiness to travel up to 35% of the time.
  • Ability to collaborate effectively with remote teams across various time zones and locations.
  • Strong communication skills: Excellent presentation and interpersonal abilities, encompassing both written and verbal communication.
  • Willingness to work occasional weekends and off-hours as necessary for project completion or critical issue resolution.
  • Physical capability to stand, walk, or sit for extended durations; bend, stoop, and maneuver to access wiring, computers, or network equipment; occasionally lift up to 50 pounds and frequently lift up to 10 pounds.


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