Customer Service Specialist

1 week ago


Hammonton, New Jersey, United States ENERGY DEFENDERS Full time
Job Overview

We are seeking a dedicated Customer Service Specialist to join our team at ENERGY DEFENDERS. This role is pivotal in ensuring our clients receive exceptional service and support.

Benefits:
  • Performance-based bonuses
  • Flexible working hours
  • Career advancement opportunities
  • Comprehensive training and development programs
Key Responsibilities:
- Initiate appointments through outbound calls to prospective clients
- Employ both warm and cold calling strategies to connect with potential customers and establish relationships
- Assess and qualify leads for the sales department
- Keep precise and current records of all communications in our CRM system
- Work collaboratively with the sales and business development teams to enhance lead generation efforts

Required Skills:
- Excellent verbal communication skills in English (Spanish proficiency is advantageous)
- Previous experience in technology sales or the software sector is preferred
- Skilled in outbound calling and adept at both warm and cold calling methods
- Experience with cold calling is highly beneficial
- Capable of working autonomously and achieving appointment generation goals

We are committed to providing any necessary training to ensure your success in this role.

Additional Compensation:
  • Bonus opportunities
  • Performance bonuses
  • Monthly contests


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