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Service Coordination Specialist

2 months ago

Hammonton, New Jersey, United States DIMEGLIO SEPTIC INC Full time
Position Overview

The Service Coordination Specialist plays a vital role in supporting the dispatch operations by managing service requests efficiently.

This position requires the ability to thrive in a dynamic environment, manage high call volumes, and address customer inquiries with professionalism and courtesy. Team collaboration is essential, and assisting colleagues is expected.

Responsibilities include:

  • Collecting and verifying paperwork from service personnel throughout the day.
  • Inputting daily work orders and relevant notes into the company’s software system.
  • Conducting follow-up calls to clients who have received services and documenting feedback in Excel.
  • Performing general office tasks such as filing, copying, and processing incoming correspondence.

Required Skills: Proficiency in computer applications including Excel, Word, and Outlook is essential.

Work Schedule: The position operates on a set schedule: Tuesday to Friday from 1 PM to 7 PM or until the last service personnel returns, and mandatory Saturdays from 8 AM to 5 PM or until the last service personnel returns.

Benefits: The role offers comprehensive benefits including vision, medical, dental, 401K, vacation, and sick leave.

Employment Type: Full-time