Client Benefits Consultant

2 weeks ago

Hammonton, New Jersey, United States Aon Full time

Are you passionate about ensuring optimal operations and supporting individuals? If so, this position may align with your interests.

Position Overview: This hybrid role offers the flexibility to work both remotely and from the office.

About Aon: At Aon, we are dedicated to making informed decisions that enhance and safeguard the lives of individuals globally. Our organization thrives on trust, inclusivity, and diversity, fostering an environment where our colleagues and clients can flourish.

Key Responsibilities:

  • Engage with assigned clients to provide insights on necessary documentation for converting client benefit information into the Aon Plan Design Document (PDD), which serves as the foundation for custom programming for client enrollment applications.
  • Evaluate client benefit offerings and Summary Plan Descriptions (SPDs) to ensure that eligibility criteria and plan specifics are accurately reflected in both the PDD and the client training materials.
  • Develop the Aon Plan Design Document (PDD) for each client, leveraging extensive benefits expertise and a thorough understanding of the client's specific plans; primarily accountable for the precision and thoroughness of the PDD and communication interfaces for each assigned case.
  • Collaborate with internal implementation teams to facilitate a seamless enrollment experience for each client.
  • Coordinate with various insurance carriers to confirm details regarding voluntary products, ensuring all voluntary benefit offerings, commission documentation, and requested setup documents are verified.
  • Prepare Testing Criteria Documents for each case prior to the testing phase, distributing them among the team.
  • Conduct testing of the enrollment program for each case before the enrollment phase begins, leading all user testing initiatives, tracking issues, ensuring resolutions, and organizing the entire testing process.
  • Present system demonstrations to clients and brokers prior to the enrollment start date.
  • Design training materials and establish a training plan, facilitating training sessions with Case Managers and/or Counselors before the commencement of each individual case.

Unique Aspects of This Role: If you thrive in dynamic environments, this position may be ideal for you. Each client presents unique challenges, ensuring that priorities are ever-changing. This role encourages creative thinking and collaboration within a diverse team. Beginning your career as a Benefits Analyst offers ample opportunities for advancement within our Consumer Benefits Solutions Group.

Qualifications for Success:

  • Minimum of 1 year of experience in benefits plan administration.
  • At least 1 year of experience in customer service.
  • Proficient in Excel, with strong skills in creating, formatting, and evaluating formulas, as well as working within templates.
  • Competent in Excel, Word, and other Microsoft Office applications, in addition to Adobe products.
  • Excellent written, verbal, and interpersonal communication skills.
  • Possession of an Active Health and Life Insurance License is preferred.
  • Preferred industry-recognized benefits designations.
  • Familiarity with SharePoint is preferred.
  • Education: High School Diploma required; Bachelor's degree preferred or equivalent years of industry experience.

Compensation Transparency: The salary range for this position is competitive and will vary based on the candidate's education, experience, skills, and abilities, as well as internal equity and market alignment.

Benefits Overview: Aon provides a comprehensive benefits package for full-time and regular part-time employees, including but not limited to: a 401(k) savings plan with employer contributions, medical, dental, and vision insurance, paid time off, and various other benefits. Eligibility for benefits is governed by applicable plan documents and policies.

Commitment to Diversity: Aon values a diverse workforce and is committed to creating an inclusive environment where all employees feel empowered to be their authentic selves.

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