Client Services Coordinator
2 weeks ago
Community Name:
Cherry Arbors
The Client Services Coordinator plays a vital role in orchestrating programs and services aimed at empowering clients or residents to achieve optimal independence and overall well-being.
Key Responsibilities:
- Educates and assists clients or residents and their families in accessing and utilizing community resources essential for a self-sufficient lifestyle.
- Serves as a bridge between community organizations, service providers, and clients or residents, actively seeking new services and negotiating cost-effective solutions.
- Oversees the provision of services to clients or residents, ensuring they are timely, appropriate, and satisfactory.
- Maintains an updated directory of community resources available to clients or residents.
- Fosters professional relationships with all clients or residents to identify needs and facilitate referrals to community services as required.
- Manages resident documentation, including intake forms, assessments, service referrals, and follow-up notes.
- Conducts quarterly quality service evaluations and follow-ups.
- Submits all necessary reporting data within established deadlines.
- Engages with service providers to sustain essential partnerships and explores additional service avenues through various funding sources.
- This role may involve travel for conferences, training sessions, and other organizational events.
- Performs additional duties as assigned.
- Facilitates wellness initiatives for residents, including organizing onsite or mobile health services and screenings, while encouraging proactive engagement in their social, psychological, and physical health.
- Coordinates educational workshops for residents, families, and staff on available community resources, including healthcare, home-based supports, and life skills programs, detailing referral processes and eligibility criteria.
- Assists residents in forming informal support networks with peers, family, and friends.
- Organizes volunteer support initiatives in collaboration with local service organizations.
- All essential functions listed under the general responsibilities apply.
- Evaluates client needs to develop personalized service plans.
- Acts as a support system for families, providing necessary community resources for caregivers.
- Capable of conducting home visits during adverse weather conditions.
- Maintains comprehensive notes from client, family, and provider meetings.
- Daily commuting for client home visits and interactions with community service providers is required.
- All essential functions listed under the general responsibilities apply.
- Accountability: Ability to take responsibility for actions.
- Analytical Skills: Proficient in problem-solving and evaluating programs and services.
- Advocacy Skills: Capable of supporting others to achieve objectives.
- Assessment Skills: Ability to synthesize information from residents based on comprehensive assessments.
- Communication Skills: Effective oral and written communication abilities.
- Customer Orientation: Committed to meeting customer needs while adhering to company policies.
- Detail Orientation: Attentive to the finer details of tasks.
- Goal Orientation: Focused on achieving predetermined outcomes.
- Integrity: Demonstrates honesty and credibility in the workplace.
- Initiative: Proactive in decision-making and problem-solving.
- Interpersonal Skills: Able to build rapport with diverse individuals and foster motivation for change.
- Organizational Skills: Methodical in task execution.
- Education: Bachelor's Degree in Social Work preferred.
- Experience: Minimum of two years in social service delivery to the elderly population, with knowledge of local resources.
- Computer Skills: Proficient in operating computers, the Internet, Microsoft Office, and other relevant software.
- Certifications: Familiarity with the American Association of Service Coordinators is advantageous.
- Other Requirements: Proven experience in service management, strong interpersonal skills, and the ability to work independently while adhering to company policies.
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