Client Services Coordinator

2 weeks ago


Lewisburg, Ohio, United States United Church Homes, Inc. Full time

Community Name:
Cherry Arbors

The Client Services Coordinator plays a vital role in orchestrating programs and services aimed at empowering clients or residents to achieve optimal independence and overall well-being.
Key Responsibilities:

  • Educates and assists clients or residents and their families in accessing and utilizing community resources essential for a self-sufficient lifestyle.
  • Serves as a bridge between community organizations, service providers, and clients or residents, actively seeking new services and negotiating cost-effective solutions.
  • Oversees the provision of services to clients or residents, ensuring they are timely, appropriate, and satisfactory.
  • Maintains an updated directory of community resources available to clients or residents.
  • Fosters professional relationships with all clients or residents to identify needs and facilitate referrals to community services as required.
  • Manages resident documentation, including intake forms, assessments, service referrals, and follow-up notes.
  • Conducts quarterly quality service evaluations and follow-ups.
  • Submits all necessary reporting data within established deadlines.
  • Engages with service providers to sustain essential partnerships and explores additional service avenues through various funding sources.
  • This role may involve travel for conferences, training sessions, and other organizational events.
  • Performs additional duties as assigned.
Wellness Program Coordination:
  • Facilitates wellness initiatives for residents, including organizing onsite or mobile health services and screenings, while encouraging proactive engagement in their social, psychological, and physical health.
  • Coordinates educational workshops for residents, families, and staff on available community resources, including healthcare, home-based supports, and life skills programs, detailing referral processes and eligibility criteria.
  • Assists residents in forming informal support networks with peers, family, and friends.
  • Organizes volunteer support initiatives in collaboration with local service organizations.
  • All essential functions listed under the general responsibilities apply.
Individual Service Planning:
  • Evaluates client needs to develop personalized service plans.
  • Acts as a support system for families, providing necessary community resources for caregivers.
  • Capable of conducting home visits during adverse weather conditions.
  • Maintains comprehensive notes from client, family, and provider meetings.
  • Daily commuting for client home visits and interactions with community service providers is required.
  • All essential functions listed under the general responsibilities apply.
Competencies Required:
  • Accountability: Ability to take responsibility for actions.
  • Analytical Skills: Proficient in problem-solving and evaluating programs and services.
  • Advocacy Skills: Capable of supporting others to achieve objectives.
  • Assessment Skills: Ability to synthesize information from residents based on comprehensive assessments.
  • Communication Skills: Effective oral and written communication abilities.
  • Customer Orientation: Committed to meeting customer needs while adhering to company policies.
  • Detail Orientation: Attentive to the finer details of tasks.
  • Goal Orientation: Focused on achieving predetermined outcomes.
  • Integrity: Demonstrates honesty and credibility in the workplace.
  • Initiative: Proactive in decision-making and problem-solving.
  • Interpersonal Skills: Able to build rapport with diverse individuals and foster motivation for change.
  • Organizational Skills: Methodical in task execution.
Qualifications:
  • Education: Bachelor's Degree in Social Work preferred.
  • Experience: Minimum of two years in social service delivery to the elderly population, with knowledge of local resources.
  • Computer Skills: Proficient in operating computers, the Internet, Microsoft Office, and other relevant software.
  • Certifications: Familiarity with the American Association of Service Coordinators is advantageous.
  • Other Requirements: Proven experience in service management, strong interpersonal skills, and the ability to work independently while adhering to company policies.
United Church Homes, Inc. is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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