Community Services Liaison

2 weeks ago

Lewisburg, Ohio, United States United Church Homes, Inc. Full time

Community Name:
Cherry Arbors

The Client Services Coordinator plays a crucial role in orchestrating programs and services aimed at empowering clients or residents to achieve optimal independence and overall well-being.
Key Responsibilities:

General Duties:

  • Educates and assists clients or residents and their families in accessing community resources essential for a self-sufficient lifestyle.
  • Serves as a bridge between community organizations, service providers, and clients or residents, actively seeking new services and negotiating affordable options.
  • Oversees the provision of services to clients or residents, ensuring they are suitable, timely, and meet satisfaction standards.
  • Maintains an updated directory of community resources available to clients or residents.
  • Fosters professional relationships with all clients or residents to identify needs and facilitate referrals to community services as needed.
  • Manages resident documentation, including intake forms, assessments, service referrals, follow-ups, and notes from meetings or communications.
  • Conducts quarterly quality service evaluations and follow-ups.
  • Submits all necessary reporting data within established deadlines.
  • Engages with service providers to sustain essential partnerships and explores additional service avenues through various funding sources.
  • This role may involve travel for conferences, training sessions, and other organizational events.
  • Performs additional duties as assigned.
Wellness Program Coordination:
  • Facilitates wellness initiatives for all residents, including organizing onsite or mobile health services and screenings, encouraging proactive engagement in their social, psychological, and physical needs.
  • Coordinates educational workshops for residents, families, and staff regarding available community resources, including healthcare, support services, and life skills programs, detailing referral processes and eligibility criteria.
  • Assists residents in forming informal support networks with peers, family members, and friends.
  • Organizes volunteer support initiatives in collaboration with local service organizations.
  • Incorporates all essential functions outlined in the General Duties.
Individual Service Planning:
  • Evaluates client needs to develop personalized service plans.
  • Acts as a support system for families, providing necessary community resources for caregivers.
  • Capable of conducting home visits during adverse weather conditions.
  • Maintains detailed notes from client, family, and provider meetings and communications.
  • Commutes daily for client home visits and interactions with community service providers, as well as attending training sessions and conferences.
  • Incorporates all essential functions outlined in the General Duties.
Competencies Required:
  • Accountability: Ability to take responsibility for actions.
  • Analytical Skills: Proficient in problem-solving and evaluating programs and services.
  • Advocacy Skills: Capable of supporting others to achieve tasks.
  • Assessment Skills: Ability to synthesize information from comprehensive assessments.
  • Communication Skills: Effective oral and written communication abilities.
  • Customer Orientation: Commitment to meeting customer needs while adhering to company policies.
  • Detail Orientation: Strong attention to detail in tasks.
  • Goal Orientation: Focused on achieving predetermined objectives.
  • Integrity: Demonstrates honesty and credibility in the workplace.
  • Initiative: Proactive in decision-making and problem-solving.
  • Interpersonal Skills: Ability to relate well with diverse personalities and enhance motivation for change.
  • Organizational Skills: Systematic approach to task management.
Qualifications:
  • Education: Bachelor's Degree in Social Work preferred.
  • Experience: Minimum of two years in social service delivery, particularly with the elderly population, and familiarity with local resources.
  • Computer Skills: Proficient in operating computers, the Internet, Microsoft Office, and other relevant software.
  • Certifications: Membership with the American Association of Service Coordinators is advantageous.
  • Other Requirements: Proven experience in service management, problem-solving, and advocacy; must be proficient in English; strong interpersonal and communication skills; ability to work independently with integrity; adherence to company policies.

United Church Homes, Inc. is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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