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Client Relations Associate

2 months ago

Lewisburg, Tennessee, United States US Tech Solutions Full time

Position: Customer Support Specialist

Location: North America

Duration: Long-term

Overview:

As a Customer Support Specialist at US Tech Solutions, your primary responsibility will be to handle incoming inquiries, generate potential sales leads, and deliver outstanding service to our clientele. Building robust relationships with customers, effectively managing complaints, and achieving sales objectives will be key components of your role. Your daily tasks will involve responding to calls, documenting relevant information, and processing orders accurately.

Key Responsibilities:

  • Respond to incoming calls and manage customer emails
  • Direct calls to the appropriate departments
  • Document call details in accordance with established protocols
  • Accurately input order information into the system
  • Thrive in a dynamic work environment
  • Exhibit strong time management capabilities
  • Demonstrate proficiency in MS Office applications
  • Familiarity with SAP, Call Center operations, and Sales Force is advantageous

Experience Requirements:

  • Assist customers with order inquiries and support
  • Address product-related questions and claims
  • Process orders, claims, and invoices efficiently
  • Act as a central point of contact for customer inquiries
  • Support internal requests from team members

Essential Skills:

  • Strong analytical abilities to provide actionable insights
  • Exceptional verbal and written communication skills
  • Proficient in MS Office Suite
  • Self-driven with a proactive approach
  • Outstanding organizational and follow-up skills
  • Ability to prioritize tasks effectively to align with company objectives

Educational Qualifications:

A High School diploma is required, along with a Bachelor's degree.