Resident Support Specialist

2 weeks ago

Lewisburg, Ohio, United States United Church Homes, Inc. Full time

Community Overview:
United Church Homes, Inc. is dedicated to enhancing the quality of life for our residents through comprehensive support services.

Position Summary:
The Service Coordinator plays a pivotal role in orchestrating programs and services that empower clients or residents to achieve optimal independence and well-being, both physically and mentally.

Key Responsibilities:

  • Guide and inform clients or residents and their families in accessing community resources essential for a self-sufficient lifestyle.
  • Serve as a bridge between community organizations, service providers, and clients or residents, actively seeking new services and negotiating affordable options.
  • Oversee the provision of services to clients or residents, ensuring they are delivered timely and meet quality standards.
  • Maintain an updated directory of community resources available to clients or residents.
  • Foster professional relationships with clients or residents to identify needs and facilitate referrals to appropriate agencies.
  • Keep comprehensive resident files, including intake assessments, service referrals, and follow-up documentation.
  • Conduct quarterly reviews of service quality and implement follow-up actions as necessary.
  • Ensure timely submission of all required reports and data.
  • Network with service providers to strengthen relationships and explore additional service opportunities.
  • Travel may be required for conferences, training sessions, and other organizational events.
  • Perform additional duties as assigned.
Specific Duties for UCH Engage Housing Service Coordinator:
  • Encourage wellness initiatives for residents, including organizing health screenings and promoting proactive health management.
  • Coordinate educational workshops for residents, families, and staff regarding available community resources and eligibility requirements.
  • Assist residents in forming informal support networks with peers and family.
  • Facilitate volunteer programs in collaboration with local service organizations.
  • Execute all essential functions outlined in the general responsibilities.
Specific Duties for NaviGuide Community Service Coordinator:
  • Evaluate client needs to develop personalized service plans.
  • Act as a support system for families, providing necessary community resources for caregivers.
  • Conduct home visits as needed, even in adverse weather conditions.
  • Document all meetings and communications with clients, families, and providers.
  • Daily travel to client homes and community service providers is required.
  • Execute all essential functions outlined in the general responsibilities.
Competencies Required:
  • Accountability: Accept responsibility for actions and decisions.
  • Analytical Skills: Ability to assess and evaluate programs and services effectively.
  • Advocacy: Support clients in achieving their goals.
  • Assessment: Conduct thorough evaluations based on multidimensional assessments.
  • Communication: Demonstrate effective oral and written communication skills.
  • Customer Orientation: Prioritize client needs while adhering to company policies.
  • Detail Orientation: Maintain attention to detail in all tasks.
  • Goal Orientation: Focus on achieving set objectives.
  • Integrity: Uphold honesty and credibility in all interactions.
  • Initiative: Proactively address challenges and pursue goals.
  • Interpersonal Skills: Build rapport with diverse individuals and motivate residents towards positive change.
  • Organizational Skills: Maintain systematic approaches to tasks.
Qualifications:
  • Education: Bachelor’s Degree in Social Work preferred.
  • Experience: Minimum of two years in social service delivery, particularly with the elderly population.
  • Technical Skills: Proficient in Microsoft Office and other relevant software.
  • Certifications: Familiarity with the American Association of Service Coordinators is advantageous.
  • Other Requirements: Strong interpersonal skills, ability to work independently, and adherence to organizational policies.

United Church Homes, Inc. is an equal opportunity employer, welcoming applicants from diverse backgrounds.

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