Technical Support Specialist II

1 week ago


Fort Lauderdale, Florida, United States Hayes Locums Full time

At Hayes Locums, the role of a Technical Support Specialist II encompasses the management of end-user service inquiries and technical challenges. This position provides expert guidance for operational tasks including onboarding, vendor service management, and minor project assistance. The specialist aids clients in resolving issues related to their computer hardware, communication software, or application usage. Adherence to operational best practices and ongoing Service Management enhancements is essential. The goal is to meet Service Level Agreements (SLAs) and achieve a high customer satisfaction rating. Additionally, the role involves documentation generation and inventory management.

Location and Hours

  • Remote work options available after initial onboarding.

Key Responsibilities:

  • Deliver technical assistance to users by investigating inquiries, troubleshooting issues, and ensuring optimal workstation and network performance.
  • Support the provisioning, deployment, management, and tracking of all end-user devices and hardware.
  • Resolve client inquiries by diagnosing problems, researching solutions, and guiding clients through corrective actions.
  • Enhance job knowledge through participation in educational opportunities and maintaining professional networks.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent technical experience.
  • Relevant technical certifications such as Microsoft Fundamentals (365 or Azure), CompTIA A+, or Salesforce Associate.
  • General familiarity with technical systems including Active Directory, Microsoft Azure, Microsoft Intune, Salesforce, NinjaOne, RingCentral, and Microsoft 365.
  • Minimum of 1 year experience in a help desk or technical support capacity.


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