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Technical Support Specialist

2 months ago

Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time
Position Overview:
As a vital member of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator to deliver exceptional technical assistance to both on-site and remote employees of 22nd Century Technologies, Inc.

Key Responsibilities:
In this role, you will be tasked with:
  • Delivering IT support through various channels including in-person, phone, and remote access.
  • Installing, upgrading, and troubleshooting hardware and software components.
  • Diagnosing and resolving issues related to software, peripherals, and hardware.
  • Providing solutions to users by identifying problems, researching answers, and guiding them through corrective actions.
  • Utilizing diagnostic tools and performing physical inspections of hardware systems.
  • Assisting clients with basic troubleshooting processes.
  • Following up with users to confirm resolution of their issues.
  • Managing the helpdesk ticketing system to ensure service level agreements are met.
  • Offering basic training on computer usage.
  • Supporting VoIP systems and all wireless devices in the warehouse.
  • Troubleshooting network wiring issues.
  • Enhancing job knowledge through educational opportunities and networking.

About 22nd Century Technologies, Inc.:
Established in 1997, 22nd Century Technologies, Inc. is recognized as one of the fastest-growing IT service integrators and workforce solution providers in the United States. We are a Certified National Minority Business Enterprise, employing over 6,000 professionals, including more than 600 Cyber Subject Matter Experts, who support clients across all 50 states, Canada, and Mexico. Our headquarters are located in Somerset, NJ, and Mclean, VA, with 14 offices nationwide. Our commitment to quality and compliance is reflected in our adherence to Certified Matured Processes, including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 standards. We serve a diverse clientele, including 14 out of 15 Federal Executive agencies, numerous state and local agencies, and over 80 commercial clients.

Employment Information:
  • Job Type: Full-time
  • Salary: $55,000 - $65,000 per year
  • Benefits:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
  • Schedule:
    • 8-hour shifts
    • Day shifts
    • Monday to Friday
  • Experience Required:
    • 1 year in help desk support (Preferred)
    • 1 year in Windows environments (Preferred)
  • Certification:
    • CompTIA A+ (Preferred)

Work Location:
This position requires in-person attendance.