Technical Support Advisor
2 weeks ago
Are you passionate about technology and skilled in troubleshooting electronic devices?
If you have a knack for teaching and guiding others, Batteries Plus - Way Maker, Inc. has an *exciting opportunity* for you. We are on the lookout for a talented Device Repair Specialist who will be responsible for repairing various electronic devices, including smartphones, tablets, and lighting solutions. You will also be instrumental in developing the device repair services within our establishment.
**Key Responsibilities:**
- Perform repairs on smartphones, tablets, and other electronic devices as required.
- Manage the logistics of receiving, packaging, and dispatching devices.
- Keep precise inventory records to ensure operational efficiency.
- Offer remote assistance through live video support for in-store repairs.
- Comply with all safety protocols and utilize appropriate Personal Protective Equipment (PPE).
**Qualifications:**
- A high school diploma or equivalent, along with 3-6+ months of experience in device repair.
- Alternatively, an associate degree in electronics or a similar technical discipline.
- Demonstrated technical proficiency and a quick learning ability for new processes and technologies.
- Strong attention to detail with the capability to juggle multiple tasks efficiently.
- Exceptional communication and customer service skills, with a talent for educating and training others.
- Comfortable handling electronic products and proficient in operating computers and office equipment. Must be able to lift 10-20 pounds frequently, 50 pounds occasionally, and more than 50 pounds infrequently.
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