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Technical Support Specialist

2 months ago

Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time
Position Overview:
As an integral part of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator, delivering essential technical assistance to both on-site and remote employees of 22nd Century Technologies, Inc.

Key Responsibilities:
- Provide comprehensive IT support via in-person, phone, or remote access to employees.
- Install, upgrade, and troubleshoot hardware and software components.
- Diagnose and resolve issues related to software, peripherals, and hardware.
- Assist users by identifying problems, researching solutions, and guiding them through corrective actions.
- Utilize diagnostic tools and conduct physical inspections of hardware systems.
- Engage with clients to facilitate basic problem-solving techniques.
- Follow up with users to confirm resolution of issues.
- Manage the helpdesk ticketing system to ensure service level agreements are met.
- Deliver fundamental computer training to staff.
- Provide support for VoIP systems and wireless devices in the warehouse.
- Troubleshoot and resolve network wiring issues.
- Enhance job knowledge through educational opportunities and networking.

About 22nd Century Technologies, Inc.:
Founded in 1997, 22nd Century Technologies, Inc. is a rapidly growing IT Service Integrator and Workforce Solutions provider in the United States. As a Certified National Minority Business Enterprise, we employ over 6,000 professionals, including more than 600 Cyber Subject Matter Experts, serving clients across all 50 states, Canada, and Mexico. Our headquarters are located in Somerset, NJ, with additional offices in Mclean, VA, and 14 locations nationwide. We pride ourselves on our commitment to quality and compliance, adhering to certified processes such as CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001. Our focus on the public sector has led us to secure government contracts with numerous federal agencies, state governments, and local entities. Recently, we have expanded our services to Fortune 500 companies and other commercial clients.

Employment Benefits:
- 401(k) plan
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Work Schedule:
- 8-hour shifts
- Daytime hours
- Monday through Friday

Qualifications:
- Preferred experience in help desk support (1 year)
- Preferred experience with Windows operating systems (1 year)
- CompTIA A+ certification is preferred.

Work Location:
- In-person position.