IS Analyst

Franklin Templeton is seeking a highly skilled and experienced IS Analyst - Technical Support Specialist to join our team. As a key member of our Consumer Support Front Office team, you will be responsible for providing technical support and customer service to our employees in the Fort Lauderdale office.

• Provide on-site technical support and customer service for the Fort Lauderdale office, ensuring effective relationships with senior-level employees and administrative support teams.
• Address technical issues in a timely manner, providing concise and timely updates to customers.
• Coordinate, set up, and support technologies used in Conference Rooms, including Audio Visual Support for internal meetings.
• Manage the ticketing queues to ensure issues are prioritized and actioned, escalating issues to the appropriate teams as needed.
• Act as an advocate for the customer within IT and with outside technical groups, driving issues to closure.
• Order and maintain inventory of IT assets, and coordinate and support office moves and user restacks.
• Project work related to acquisitions and integration of companies, including coordinating and supporting technology implementations.

• Bachelor's degree in computer science or related field.
• Minimum of 1-3 years full-time experience in a similar fast-paced and dynamic environment in a desktop support role.
• Highly proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
• Availability to provide support outside business hours.
• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
• Excellent communication and interpersonal skills.
• Good problem-solving and critical thinking skills.
• Ability to actively participate as part of a team as well as work independently.
• Strong service delivery and customer management skills.

• Experience supporting multiple facets of the business in a corporate environment.
• Experience using ServiceNow Ticketing system.

Franklin Templeton is a dynamic and professional environment that values its employees and strives to provide a competitive and valuable set of Total Rewards. We offer a range of benefits, including three weeks paid time off in the first year, medical, dental, and vision insurance, 401(k) Retirement Plan with 85% company match, Employee Stock Investment Program, Tuition Assistance Program, and Purchase of company funds with no sales charge.

We believe that being a good corporate citizen is good business, and we are committed to equal employment opportunity for all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.