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Technical Support Specialist

2 months ago

Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

ABOUT US:

DEDICATED PROFESSIONALS WORKING FOR A POSITIVE IMPACT at AIDS Healthcare Foundation

Are you motivated by the opportunity to make a significant difference in people's lives while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for all its team members?

If so, AIDS Healthcare Foundation is the right place for you.

Established in 1987, AIDS Healthcare Foundation stands as the largest specialized provider of HIV/AIDS medical care in the United States. Our mission is to deliver advanced medical care and advocacy, irrespective of the ability to pay. Through our healthcare facilities, pharmacies, health plans, research initiatives, and various activities, AHF ensures access to the latest HIV treatments for everyone in need.

OUR CORE VALUES INCLUDE:

  • Patient-Centric Approach
  • Valuing Employees
  • Respect for Diversity
  • Agility
  • Advocacy for Justice

YOUR ROLE IN OUR SUCCESS:

An IT Support Representative plays a vital role at AHF by addressing user inquiries, diagnosing issues with IT equipment and applications, and assisting in resolving these challenges for end users. The representative will collaborate closely with other IT department members to support tasks that may exceed their expertise.

This position enhances AHF's reputation by providing primary technical support to end users regarding various technical issues related to hardware, software, and peripherals. Responsibilities include responding to, documenting, and resolving service tickets promptly in accordance with service level agreements (SLA). Strong problem-solving skills are essential to effectively diagnose, evaluate, and resolve complex situations, or when necessary, escalate them to the appropriate IT personnel.

As an advocate for our key initiatives, you will be instrumental in ensuring that AHF's Core Values and Mission remain at the forefront of your work. At AHF, we pride ourselves on being adaptable and responsive in a dynamic environment, striving to provide the best experience for our clients and a supportive workplace for our employees.

AHF fosters a collaborative organizational structure where staff members are accountable to multiple leaders.

The IT Support Representative will be part of a cohesive team responsible for conducting root cause analyses, developing checklists for common issues, and recommending procedures and controls to prevent future problems. This role will support various platforms, including desktops, laptops, mobile devices, and videoconferencing equipment.

Qualifications: A+ Certification, Network+ Certification (preferred)

AHF Commitment:
At AIDS Healthcare Foundation, we believe in providing equal employment opportunities for all individuals, regardless of race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability. This commitment extends to all aspects of employment, including recruitment, hiring, selection, transfer, promotion, training, and other employment conditions.