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Technical Support Specialist

2 months ago

Fort Myers, Florida, United States Vertilocity Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

Vertilocity is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This is a full-time position that requires a strong technical background and excellent communication skills.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer hardware, software, and network systems.
  • Install and configure computer systems, software, and network equipment.
  • Perform routine maintenance tasks to ensure optimal system performance.
  • Document and track technical issues and resolutions.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 1 year of experience in technical support or a related field.
  • Strong technical knowledge of computer hardware, software, and network systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Vertilocity:

Vertilocity is a leading provider of managed services and IT solutions. We are committed to delivering exceptional service and support to our clients. Our team is passionate about technology and dedicated to helping our clients achieve their goals.