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Technical Support Analyst II
2 months ago
Position Overview
At Hayes Locums, the Help Desk Technician II plays a crucial role in addressing end-user service requests and resolving technical challenges. This position requires providing technical guidance for operational activities, including onboarding processes, vendor service requests, and managing minor projects. The technician assists clients with issues related to their computer hardware, communication software, or applications, ensuring adherence to operational best practices and a commitment to continuous improvement in Service Management.
Key Responsibilities:
- Deliver technical assistance to users by diagnosing issues, troubleshooting problems, and ensuring optimal workstation and network performance.
- Support the provisioning, deployment, management, and tracking of all end-user devices and hardware.
- Guide clients through problem resolution by identifying issues, researching solutions, and providing step-by-step assistance.
- Enhance job knowledge through participation in educational programs and by maintaining professional networks.
Location and Schedule
- Fort Lauderdale, FL
- Standard hours are Monday to Friday from 9 AM to 6 PM, with one remote workday available after acclimatization to the role.
Qualifications:
- A Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Relevant technical certifications such as Microsoft Fundamentals (365 or Azure), CompTIA A+, or Salesforce Associate.
- Familiarity with technical systems including Active Directory, Microsoft Azure, Microsoft Intune, Salesforce, NinjaOne, RingCentral, and Microsoft 365.
- A minimum of 1 year of experience in a help desk or technical support capacity.