Technical Support Analyst II
2 weeks ago
Position Overview
At Hayes Locums, the Help Desk Technician II plays a crucial role in addressing end-user service requests and resolving technical challenges. This position requires providing technical knowledge for operational activities, including onboarding processes, vendor service requests, and minor project assistance. The technician will aid clients with issues related to their computer hardware, communication software, or application software. Adherence to operational best practices and ongoing Service Management enhancements is essential. The technician is responsible for ensuring that service level agreements (SLAs) are consistently met while striving for optimal customer satisfaction. Additionally, the role involves contributing to documentation efforts and managing inventory.
Work Environment
- Fort Lauderdale, FL
- Standard working hours are Monday to Friday from 9 AM to 6 PM, with the possibility of one remote workday after acclimatization to the role.
Key Responsibilities:
- Deliver technical assistance to users by investigating inquiries, troubleshooting issues, and ensuring workstation and local area network (LAN) efficiency.
- Support the provisioning, deployment, management, and tracking of all end-user devices and hardware.
- Provide solutions to clients by diagnosing issues, researching answers, and guiding clients through corrective actions.
- Enhance job knowledge by engaging in educational opportunities and maintaining professional networks.
Qualifications:
- A bachelor’s degree in computer science, information technology, or equivalent technical experience.
- Possession of technical certifications such as Microsoft Fundamentals (365 or Azure), CompTIA A+, or Salesforce Associate.
- General familiarity with technical systems including Active Directory, Microsoft Azure, Microsoft Intune, Salesforce, NinjaOne, RingCentral, and Microsoft 365.
- A minimum of 1 year of experience in a help desk or technical support capacity.
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Technical Support Analyst II
2 weeks ago
Fort Lauderdale, Florida, United States Hayes Locums Full timePosition OverviewAt Hayes Locums, the Help Desk Technician II plays a crucial role in addressing end-user service requests and resolving technical challenges. This position requires providing technical guidance for operational activities, including onboarding processes, vendor service requests, and managing minor projects. The technician assists clients with...
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Fort Lauderdale, Florida, United States Hayes Locums Full timePosition OverviewAt Hayes Locums, the Help Desk Technician II plays a crucial role in addressing end-user service requests and resolving technical challenges. This position requires providing technical knowledge for operational activities, including onboarding processes, vendor service requests, and managing minor projects. The technician will assist clients...
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