Technical Sales Support Specialist

2 weeks ago

Fort Lauderdale, Florida, United States The Ware Group LLC Full time
Job Overview

Position Summary:

The Technical Sales Support Specialist plays a crucial role in enhancing customer satisfaction and driving sales growth. Reporting directly to the Director of Sales, this position is tasked with developing and executing structured technical support initiatives, training programs, and warranty management. The specialist serves as a vital resource for both customers and internal teams, offering expertise on equipment best practices and technical guidance.

Key Responsibilities:

  1. Design and implement guidelines and tools to address the increasing demand for technical sales support. Provide troubleshooting assistance to customers and staff while maintaining a non-intrusive approach during on-site visits.
  2. Develop a comprehensive training program focused on NATE certification and technical knowledge to empower customers and employees in understanding HVAC fundamentals and installation protocols.
  3. Collaborate with Branch and Account Managers to facilitate sales opportunities with major equipment dealers, ensuring customers receive essential technical training as part of our service offerings.
  4. Enhance customer retention by delivering tailored technical training sessions that support sales initiatives.
  5. Establish a streamlined warranty process and unit exchange framework to minimize warranty claims and enhance customer service quality.
  6. Conduct training sessions and track attendance for both customer and employee participants, ensuring effective knowledge transfer.
  7. Support designated locations in achieving recognition as leading NATE testing centers across the nation.
  8. Assist the Purchasing and Marketing teams in optimizing product offerings and identifying opportunities for increased sales through strategic product management.
  9. Stay informed about industry trends and technological advancements that impact our target markets and product lines through various internal and external resources.
  10. Build and maintain strong relationships with vendor partners and key customers to foster collaboration and mutual growth.
  11. Participate in strategic meetings, providing valuable insights and data related to customer needs and product opportunities.
  12. Ensure a consistent and professional company image is upheld during all training and sales presentations.
  13. Perform additional duties as required to support the overall objectives of the organization.

Internal Collaboration:

Engage with the store support team to assess training needs and stay updated on product and industry trends. Regularly meet with Sales and Branch Management, as well as members from marketing, purchasing, IT, and human resources to align on both short-term and long-term goals.

External Engagement:

Communicate and collaborate with Market/Branch Management, customers, vendors, and industry consultants to ensure alignment and support for our technical initiatives.

Qualifications:

  1. A minimum of 5 years of experience in HVAC field service.
  2. Exceptional communication and interpersonal skills are essential.
  3. Proficient in problem-solving, data collection, and analytical thinking.
  4. Demonstrated ability to manage multiple tasks effectively in diverse conditions.
  5. Strong decision-making skills, combining analytical and creative approaches.
  6. Proficient in Microsoft Word, Excel, and PowerPoint.
  7. Fluency in English and Spanish, both written and verbal, is required.

Work Environment:

This role typically operates in an office setting, with frequent visits to branch facilities and customer locations. The position requires physical stamina for standing, walking, and sitting for extended periods, as well as the ability to navigate stairs and ladders. Visual acuity is necessary for report generation and computer work, while auditory skills are essential for managing high volumes of communication.

Why Choose The Ware Group LLC?

  • Competitive compensation package.
  • Comprehensive benefits including health, dental, and vision coverage.
  • 401K plan with company matching contributions.
  • Tuition reimbursement opportunities.
  • Employee Assistance Program (EAP).
  • Referral program for employee recruitment.
  • Safety reward initiatives for warehouse staff.

The Ware Group LLC is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

  • Technical Sales Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States The Ware Group LLC Full time

    Job OverviewPosition Summary:Reporting to the Director of Sales, the Technical Sales Support Specialist plays a crucial role in developing and executing strategies for technical sales assistance, training, and warranty management. This position serves as a vital resource for both customers and team members regarding optimal equipment practices. The...

  • Technical Sales Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States The Ware Group LLC Full time

    Job OverviewPosition Summary:The Technical Support Service Representative plays a pivotal role in the organization, reporting directly to the Director of Sales. This position is tasked with the development and execution of structured technical sales support, training initiatives, and warranty management. The representative serves as a vital resource for both...

  • IS Analyst

    1 day ago

    Fort Lauderdale, Florida, United States Franklin Templeton Full time

    About the RoleFranklin Templeton is seeking a highly skilled and experienced IS Analyst - Technical Support Specialist to join our team. As a key member of our Consumer Support Front Office team, you will be responsible for providing technical support and customer service to our employees in the Fort Lauderdale office.Key ResponsibilitiesProvide on-site...

  • Technical Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Hypower Full time

    Hypower is actively looking for a Technical Support Specialist to enhance our team.This role is an hourly position with compensation ranging from $16 to $22 per hour, depending on experience.The Technical Support Specialist will assist both local and remote users by installing and maintaining hardware, software, and connectivity for various devices including...

  • Technical Support Specialist

    4 days ago

    Fort Lauderdale, Florida, United States Akerman Full time

    Akerman LLP, a leading law firm in the United States, is seeking a skilled Technical Support Specialist to join its National Information Technology Department. This role will provide critical support and guidance to end-users on the firm's computer and telephone systems.Provide front-line remote support and troubleshooting services to firm users in all...

  • Technical Support Specialist II

    7 days ago

    Fort Lauderdale, Florida, United States Hayes Locums Full time

    At Hayes Locums, the role of a Technical Support Specialist II encompasses the management of end-user service inquiries and technical challenges. This position provides expert guidance for operational tasks including onboarding, vendor service management, and minor project assistance. The specialist aids clients in resolving issues related to their computer...

  • Technical Sales Support Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States Piusi Full time

    Job OverviewWe are a leading manufacturer in fluid handling equipment, currently seeking a Technical Sales Support Associate. In this role, you will address customer inquiries and provide effective solutions to enhance company profitability.Key Responsibilities:Promote and sell our products and services to both new and existing clients.Assist customers in...

  • Sales Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Biz Karts Inc Full time

    Job OverviewWe are looking for a dedicated Sales Support Specialist to enhance our dynamic team at BIZ Karts. As we aim to broaden our client reach across North and South America, your role will be pivotal in optimizing incoming sales inquiries and overseeing our social media presence.Key Responsibilities:Address customer inquiries effectively.Provide...

  • Client Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Wholesale Distributor - Broward County Full time

    Client Support Specialist Job DescriptionSummary/ObjectiveThe Client Support Specialist serves as a vital connection between clients and the organization. This position entails managing orders, delivering product insights, and resolving client inquiries and issues.Key ResponsibilitiesRespond to client calls and emails regarding support and sales...

  • Technical Support Specialist

    1 day ago

    Fort Lauderdale, Florida, United States JetBlue Airways Corporation Full time

    Job SummaryThe Technical Support Controller is a critical role within JetBlue Airways Corporation, responsible for monitoring fleet performance on a daily basis and providing recommendations for preventative maintenance, ongoing troubleshooting, and aircraft recovery. This position reports to the Supervisor of Aircraft Technical Support and requires a strong...

  • Technical Support Specialist

    17 hours ago

    Fort Myers, Florida, United States Vertilocity Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:Vertilocity is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This is a full-time position that requires a strong technical background and...

  • Technical Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

    ABOUT US:DEDICATED PROFESSIONALS WORKING FOR A POSITIVE IMPACT at AIDS Healthcare FoundationAre you motivated by the opportunity to make a significant difference in people's lives while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for all its team members?If so, AIDS Healthcare Foundation is...

  • Technical Support Advisor

    2 weeks ago

    Fort Lauderdale, Florida, United States Batteries Plus - Way Maker, Inc Full time

    Job OverviewAre you passionate about technology and skilled in troubleshooting electronic devices?If you have a knack for teaching and guiding others, Batteries Plus - Way Maker, Inc. has an *exciting opportunity* for you. We are on the lookout for a talented Device Repair Specialist who will be responsible for repairing various electronic devices, including...

  • MRO Technical Sales Representative

    2 days ago

    Fort Lauderdale, Florida, United States Banyan Air Service Full time

    Job DescriptionBanyan Air Services, a leading aviation complex in the southeast, is seeking a highly skilled MRO Technical Sales Representative to join our team.About the Role:Assist the technical sales team in gathering information to produce maintenance proposals that meet our high standards of timeliness, accuracy, and competitiveness.Develop a thorough...

  • Technical Support Specialist

    7 days ago

    Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

    ABOUT US:DEDICATED PROFESSIONALS SERVING A POSITIVE CAUSE at AIDS Healthcare FoundationAre you motivated by the opportunity to make a significant impact in the lives of others while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for every employee?If this resonates with you, AIDS Healthcare...

  • Technical Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

    ABOUT US:DEDICATED PROFESSIONALS WORKING FOR A CAUSE at AIDS Healthcare FoundationAre you motivated by the opportunity to make a significant impact in the lives of others while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for every employee?If this resonates with you, AIDS Healthcare Foundation...

  • Technical Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time

    Position Overview:As an integral part of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator, delivering essential technical assistance to both on-site and remote employees of 22nd Century Technologies, Inc.Key Responsibilities: - Provide comprehensive IT support via in-person, phone, or remote access to...

  • CCTV Sales Specialist

    7 days ago

    Fort Lauderdale, Florida, United States ABC Technology Group Full time

    Position OverviewWe are seeking a skilled CCTV Sales Specialist to join our dynamic team at ABC Technology Group. This role is essential for driving sales in the surveillance technology sector.Key ResponsibilitiesDevelop and maintain relationships with clients in the surveillance industry.Identify and pursue new business opportunities to expand market...

  • Technical Support Specialist

    7 days ago

    Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time

    Position Overview:As a pivotal member of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator, delivering essential technical assistance to both in-house and remote employees of 22nd Century Technologies, Inc.Key Responsibilities: - Provide comprehensive IT support through various channels including...

  • Technical Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time

    Position Overview:As a vital member of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator to deliver exceptional technical assistance to both on-site and remote employees of 22nd Century Technologies, Inc.Key Responsibilities:In this role, you will be tasked with:Delivering IT support through various...