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Technical Support Specialist

2 months ago

Fort Lauderdale, Florida, United States AIDS Healthcare Foundation Full time

ABOUT US:

DEDICATED PROFESSIONALS WORKING FOR A CAUSE at AIDS Healthcare Foundation

Are you motivated by the opportunity to make a significant impact in the lives of others while receiving competitive compensation? Do you seek to be part of an organization that fosters growth and success for every employee?

If this resonates with you, AIDS Healthcare Foundation is the right fit.

Established in 1987, AIDS Healthcare Foundation stands as the largest specialized provider of HIV/AIDS medical services in the country. Our mission is to deliver advanced medical care and advocacy, irrespective of financial capability. Through our healthcare facilities, pharmacies, health plans, research initiatives, and other services, AHF ensures access to the latest HIV treatments for all who require them.

OUR CORE VALUES INCLUDE:

- Patient-Centric Approach

- Valuing Our Employees

- Embracing Diversity

- Agility

- Advocacy for Justice

YOUR ROLE IN OUR MISSION:

An IT Support Representative plays a crucial role at AHF by addressing user inquiries, diagnosing issues with IT systems and applications, and assisting in resolving these challenges for end users. The representative will collaborate closely with other IT personnel to support tasks that may extend beyond their expertise.

This position enhances AHF's reputation by providing primary technical assistance to end users on various hardware, software, and peripheral issues. Responsibilities include responding to, documenting, and resolving service requests promptly in accordance with service level agreements (SLA). Strong problem-solving abilities are essential to diagnose, assess, and resolve complex issues, or escalate them to the appropriate IT staff when necessary.

As an advocate for our key initiatives, your success as an IT Support Representative hinges on keeping AHF's Core Values and Mission at the forefront of your actions. At AHF, we pride ourselves on being adaptable and responsive in a dynamic environment, ensuring the best experience for our clients and a supportive workplace for our employees.

AHF promotes a collaborative organizational structure where staff members are accountable to multiple leaders.

The IT Support Representative will work within a cohesive team to conduct root cause analyses, develop checklists for common issues, and recommend procedures and controls to prevent future problems. This role will support various platforms, including desktops, laptops, mobile devices, and videoconferencing systems.

REQUIRED QUALIFICATIONS: A+ Certification, Network+ Certification (preferred)

OUR COMMITMENT:

AIDS Healthcare Foundation is committed to providing equal employment opportunities to all individuals, regardless of race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability. This commitment extends to all aspects of employment, including recruitment, hiring, selection, transfer, promotion, training, and other employment conditions.