Technical Support Specialist

1 week ago


Fort Lauderdale, Florida, United States 22nd Century Technologies, Inc Full time
Position Overview:
As a pivotal member of our IT department, the Help Desk Technician will operate under the guidance of the Network Administrator, delivering essential technical assistance to both in-house and remote employees of 22nd Century Technologies, Inc.

Key Responsibilities:
- Provide comprehensive IT support through various channels including in-person, phone, and remote access.
- Install, upgrade, and repair both hardware and software components.
- Diagnose and resolve issues related to computer software, peripherals, and hardware.
- Assist users by identifying problems, researching solutions, and guiding them through corrective measures.
- Utilize software diagnostic tools and conduct physical inspections of hardware systems.
- Engage with clients through basic troubleshooting processes.
- Follow up with users to confirm resolution of issues.
- Manage the helpdesk ticketing system to ensure service level agreements are met.
- Deliver fundamental computer training to staff.
- Provide support for VoIP systems and all wireless devices in the warehouse.
- Troubleshoot and resolve network wiring issues.
- Enhance job knowledge by participating in educational opportunities and networking.

About 22nd Century Technologies, Inc.:
Established in 1997, 22nd Century Technologies, Inc. is recognized as one of the fastest-growing IT Service Integrators and Workforce Solution providers in the United States. As a Certified National Minority Business Enterprise, we employ over 6,000 individuals, including more than 600 Cyber Subject Matter Experts, serving clients across all 50 states, Canada, and Mexico. Our headquarters are located in Somerset, NJ, with additional offices in Mclean, VA, and 14 locations nationwide. We maintain a strong commitment to quality and compliance, utilizing Certified Matured Processes such as CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001. Our focus on the public sector is underscored by government contracts with numerous federal agencies, state governments, and local entities. In recent years, we have expanded our service offerings to Fortune 500 companies and currently support over 80 commercial clients.

Equal Opportunity Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Type: Full-time
Salary: $55,000 - $65,000 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Work Schedule:
- 8-hour shifts
- Day shifts
- Monday to Friday

Experience Requirements:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)

Certification:
- CompTIA A+ (Preferred)

Work Location: In-person

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