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Technical Support Specialist
2 months ago
Akerman LLP, a leading law firm in the United States, is seeking a skilled Technical Support Specialist to join its National Information Technology Department. This role will provide critical support and guidance to end-users on the firm's computer and telephone systems.
- Provide front-line remote support and troubleshooting services to firm users in all offices
- Monitor support queues, identify trends in malfunctions and errors, and implement solutions to improve system performance
- Assist with testing and deployment of new software, including Microsoft Office 365, to ensure seamless integration and minimal disruption to users
Key qualifications for this position include:
- Bachelor's degree in Computer Science or equivalent experience
- Strong verbal communication, active listening, and interpersonal skills to effectively interact with users and stakeholders
- Excellent computer and software troubleshooting abilities, with a focus on Microsoft Office 365, Windows 10, and LAN technology
This role requires a high level of technical expertise, as well as the ability to work independently and manage time and tasks productively in a fast-paced team environment. The successful candidate will possess a strong customer service orientation and be able to provide exceptional support to users in a timely and professional manner.
Akerman LLP offers a competitive compensation and benefits package to successful candidates. If you are a motivated and detail-oriented individual with a passion for IT support, please submit your resume and salary requirements for consideration.