Automotive Sales Consultant

2 weeks ago

Little Ferry, New Jersey, United States Venice Toyota Full time
Position Overview

As an Automotive Sales Consultant at Venice Toyota, you will report directly to the Sales Manager. Your primary responsibility will be to ensure customer satisfaction while achieving sales targets.

Qualifications

Education:
High school diploma or equivalent required.

Licenses:
Valid Driver's License and Sales License are necessary.

Other Requirements:
Ability to comprehend instructions and information, maintain a professional appearance, possess excellent communication skills, and meet the company's production and quality standards.

Physical Requirements:
Ability to work outdoors in various weather conditions and indoors in air-conditioned environments.

Job Expectations:
Dedicate yourself to ensuring customer satisfaction.
Identify management, production, and quality requirements through effective questioning and listening.
Participate in company meetings as needed.
Maintain a follow-up system that promotes project completion.
Set personal performance goals aligned with company productivity standards and develop strategies to achieve them.
Review and analyze daily, weekly, monthly, and yearly actions to enhance time management and planning.
Stay informed about industry terminology and technological advancements in products and services.
Understand and comply with federal, state, and local regulations governing the automotive business.
Follow lawful directives from supervisors and adhere to workplace rules and procedures.
Engage positively with colleagues to foster a supportive work environment.
Uphold confidentiality and non-disclosure agreements.
Be prepared to work evenings, weekends, and holidays as required.

Job-Specific Responsibilities:
Be accountable for selling vehicles while meeting dealership profit, volume, and customer satisfaction standards.
Collaborate with the sales manager to establish and achieve sales quotas for new and used vehicles.
Provide prompt and courteous service to customers, following the established sales process.
Effectively utilize floor time to address customer needs and solicit sales.
Assess each customer's vehicle requirements through active questioning and listening.
Conduct vehicle demonstrations and test drives.
Ensure customers are qualified based on their wants, needs, and purchasing ability.
Maintain up-to-date knowledge of new products, features, and accessories, along with their benefits to customers.
Implement a follow-up system to encourage repeat and referral business, enhancing customer satisfaction.
Conduct pre-delivery inspections and road tests prior to customer delivery.
Facilitate vehicle delivery to customers, ensuring they understand the vehicle's features, warranty, and paperwork, thereby fostering customer loyalty.
Utilize vehicle delivery as an opportunity to strengthen customer relationships.
Understand vehicle equity and values, and explain depreciation to customers.
Handle telephone transactions with courtesy and efficiency.
Employ a consistent quotation process for purchases, trade-ins, and vehicle sales.
Organize and display vehicles on the showroom and lot as directed.
Address customer complaints with empathy and a positive attitude to enhance customer satisfaction and loyalty.
Stay current with sales techniques and attend relevant training sessions.
Participate in sales meetings as required.

This description outlines the essential responsibilities and qualifications for the role. The dealership reserves the right to modify job functions and responsibilities as necessary.

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