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Automotive Sales Consultant

2 months ago

Little Ferry, New Jersey, United States Venice Toyota Full time
Position Overview

As an Automotive Sales Consultant at Venice Toyota, you will report directly to the Sales Manager and play a crucial role in our sales team.

Qualifications

Education:
High school diploma or equivalent is required.

Licenses:
Valid Driver's License and Sales License are necessary.

Other Requirements:

Ability to comprehend instructions and information, maintain a professional appearance, exhibit excellent communication skills, and meet the company's production and quality standards.


Physical Requirements
Ability to work outdoors in various weather conditions and indoors in climate-controlled environments.

Sitting:
Regularly required.

Standing:
Regularly required.

Walking:
Regularly required.

Bending, Twisting, and/or Stoop:
Infrequently required.

Kneeling and/or Squatting:
Infrequently required.

Lifting:
Occasionally lifting 25 lbs to 50 lbs.

Reaching and/or Lifting Overhead:
Infrequently required.

Climbing:
Stairs on a regular basis.

Repetitive Hand/Finger Movement:
Regularly required.

Grasping/Grabbing with Hands:
Infrequently required.

Pushing and Pulling:
Infrequently required.

Expectations
Commit to ensuring customer satisfaction and engage actively with clients.

Identify management, production, and quality requirements through effective questioning and listening.

Participate in company meetings as needed and maintain a follow-up system to ensure project completion.

Set personal performance goals aligned with company productivity standards and devise strategies to achieve them.

Review and analyze performance regularly to optimize time management and planning.

Stay informed about industry terminology and technological advancements in products and services.

Understand and comply with federal, state, and local regulations governing the business.

Follow directives from supervisors and adhere to established work rules and procedures.

Engage positively with colleagues to enhance workplace morale and uphold confidentiality policies.

Be available for evening, weekend, and holiday shifts as required.

Job-Specific Expectations

Be responsible for achieving sales targets while maintaining dealership profit margins and customer satisfaction.

Collaborate with the sales manager to establish and meet sales quotas for both new and used vehicles.

Provide prompt and courteous service to customers, adhering to the established sales process.

Effectively utilize time on the sales floor to meet customer needs and drive sales.

Assess each customer's vehicle requirements through active questioning and listening.

Conduct vehicle demonstrations and test drives.

Ensure customers are qualified based on their needs and purchasing capabilities.

Maintain up-to-date knowledge of new products, features, and accessories to better serve customers.

Implement a follow-up system to encourage repeat business and enhance customer satisfaction.

Understand the automotive industry terminology and stay current with product technology.

Perform pre-delivery inspections and road tests prior to customer delivery.

Facilitate vehicle delivery to customers, ensuring they understand the vehicle's features, warranty, and necessary paperwork, thereby fostering customer loyalty.

Utilize vehicle delivery as an opportunity to enhance customer relationships.

Understand vehicle equity and depreciation to effectively communicate with customers.

Handle telephone inquiries courteously and efficiently.

Employ a consistent quotation process for vehicle purchases and trade-ins.

Assist in moving and arranging display vehicles as directed.

Address customer complaints with empathy and professionalism to reinforce our commitment to exceptional service and customer loyalty.

Stay informed about the laws and regulations governing retail automotive sales.

Participate in ongoing training to remain current with sales techniques and departmental updates.

Attend sales meetings as required.

This job description is intended to provide a clear understanding of the role, but it is not exhaustive. The dealership reserves the right to modify job functions and responsibilities as necessary.