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Automotive Parts Specialist

2 months ago

Little Ferry, New Jersey, United States Bruce Lowrie Chevrolet Full time
POSITION DESCRIPTION:
PARTS COUNTER SPECIALIST
FUNCTIONS:
  • Customer Engagement
  • Collaboration Across Departments
  • Parts Procurement
  • Inventory Oversight and Quality Assurance
  • Sales and Promotion
Sales Evaluation
Flexibility
Analytical Skills
Ongoing Development
Customer Passion
Decision Making
Planning and Organization
Team Collaboration
Effective Communication
Ability to align customer requirements with suitable parts or services
Frequent customer interaction
Extensive computer usage
COMPETENCIES:
  • Proficient in welcoming customers, building rapport, and identifying their needs
  • Understanding of automotive systems in general
  • Ability to track inventory to identify parts that require special ordering
  • Familiarity with parts counter operations
  • Capability to search for part numbers using computer systems and standard catalogs
  • Skill in monitoring inventory bins to determine parts that need replenishment
  • Accuracy in tracking parts
  • Ability to identify lost sales for inventory management
  • Support the Parts Manager in analyzing and resolving discrepancies between computer records and actual inventory
  • Knowledge of special parts ordering procedures
  • Ability to recognize and acknowledge warranty parts received
POSITION SUMMARY:
The Parts Counter Specialist plays a vital role in managing inventory and sourcing parts to fulfill customer requirements. They build strong relationships with customers and assist in addressing inventory discrepancies. Their responsibilities include researching part availability and ensuring effective communication with all departments involved.WORK ORIENTATION FACTORS:
  • Regular interaction with personnel across all retail facility departments