Account Relationship Manager

2 weeks ago


Little Ferry, New Jersey, United States Q2 Full time
About Us
At Q2, we are dedicated to our mission of empowering communities through robust financial institutions. Our mobile banking platform serves over 22 million users across 1,300 financial institutions and fintech partners globally.

Your Role
We are looking for a Customer Success Manager who will play a pivotal role in nurturing and enhancing relationships with both new and existing clients throughout their journey with Q2.

Key Responsibilities
  • Establish and sustain respectful and collaborative relationships with assigned clients.
  • Engage in the onboarding process for new clients to foster rapport and understand their unique requirements.
  • Conduct regular meetings with clients to assess their online banking performance, objectives, and any challenges they may face.
  • Analyze client needs and align Q2 solutions to meet their business goals effectively.
  • Ensure prompt resolution of client issues by coordinating with relevant Q2 teams and keeping management informed of significant concerns.
  • Oversee contract renewals for assigned accounts and identify opportunities for cross-selling additional Q2 features.
  • Participate in campaigns aimed at expanding client engagement as directed by management.
  • Represent Q2 at client events and user group sessions.
  • Provide valuable feedback to Product Management regarding enhancements and new offerings.
  • Deliver training and support to existing clients as necessary.
  • Adhere to all security, availability, confidentiality, and privacy policies.

Qualifications
We seek candidates who typically possess a Bachelor's degree along with a minimum of 5 years of relevant experience, or an advanced degree with at least 3 years of experience, or equivalent professional experience. Key qualifications include:
  • Extensive experience in client support.
  • A minimum of 4 years managing strategic accounts is preferred.
  • Experience in the banking sector or with banking software.
  • Demonstrated success in achieving cross-sales targets and fostering customer advocacy.
  • Strong relationship-building skills, particularly with C-level executives.
  • Detail-oriented and process-driven mindset.

Our Commitment
Q2 is an equal opportunity employer, committed to fostering a diverse and inclusive workforce. We believe in giving back to the community and support various organizations that promote diversity and leadership in technology. Join us in our mission to build stronger communities through financial empowerment.

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