Client Relationship Manager

2 weeks ago

Little Ferry, New Jersey, United States Hawk Ridge Systems Full time
Exciting Opportunity for a Customer Success Manager


Join a leading provider of 3D design and manufacturing solutions, Hawk Ridge Systems, as we embark on an ambitious journey to enhance our company size and performance. With over 25 years of experience, we are recognized as a top Worldwide Reseller for DS SOLIDWORKS, delivering cutting-edge 3D solutions for product design, engineering, and manufacturing.


At Hawk Ridge Systems, we are committed to fostering growth not only for our clients but also for our team members. We offer numerous career development opportunities and encourage our employees to develop new skills and achieve their professional goals.


As a Customer Success Manager, you will play a vital role in building customer loyalty and ensuring long-term retention. Your responsibilities will include:

  • Tracking team metrics within our CRM system.
  • Meeting monthly and annual performance targets.
  • Collaborating with Account Managers to deliver exceptional service.
  • Responding promptly to customer inquiries.
  • Facilitating onboarding meetings to enhance understanding and adoption of our SaaS products.
  • Processing orders and managing customer purchase orders.
  • Supporting fellow CSMs during their absence.
  • Engaging with SolidWorks staff to secure software discounts.
  • Participating in company events and tracking quotas regularly.
  • Managing the activation and sales pipeline effectively.


Qualifications for Success:
To thrive in this role, candidates should possess:

  • A college degree is preferred but not mandatory.
  • 1-2 years of experience in sales or a customer-facing role.
  • Proven skills in sales techniques, customer service, and time management.
  • Strong interpersonal skills and the ability to build relationships at all levels.
  • Effective communication skills, both verbal and written.
  • A self-starter attitude with the ability to work independently.
  • Strategic thinking and planning capabilities to implement our Customer Success initiatives.
  • Detail-oriented and excellent problem-solving skills.


Why Join Hawk Ridge Systems?
We offer a comprehensive benefits package that includes:

  • Medical, Dental, Life, and Long-Term Disability Insurance.
  • Competitive compensation with a bonus incentive plan.
  • 401(k) plan with company matching.
  • Generous time-off benefits, including vacation, sick leave, and paid holidays.
  • Outstanding training and mentoring from experienced leaders.
  • Opportunities for unlimited career development.


At Hawk Ridge Systems, we value work-life balance and provide the flexibility needed for our employees to succeed. We are proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.

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