Technical Support Specialist

6 days ago

Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary:

We are seeking a highly skilled AV Systems Technician to join our team at Seminole Gaming. As an AV Systems Technician, you will be responsible for installing, maintaining, and operating all IP and analog audio/visual equipment.

Key Responsibilities:
  • Install, troubleshoot, and optimize IP AV devices, including hardware and software issues.
  • Troubleshoot network connectivity issues and install/re-install cable as necessary.
  • Provide basic network administration support, including VLAN creation.
  • Assist with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
  • Liaise with and provide training and support to end users and staff on AV system operation and other technical AV issues.
  • Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company's AV environment.
  • Assist in ensuring that customer requests via the ticketing system are managed to closure.
  • Troubleshoot malfunctions and/or audio & video shorts when necessary.
  • Maintain all LED and LCD displays on property.
  • Control all volume levels and video content for the property, assist local entertainers with sound before and after their scheduled performance time when needed.
  • Maintain a clean and organized work area as directed.
  • Perform administrative tasks as may be required by local and corporate policy.
  • Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
  • Perform a variety of tasks as required by sister properties.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Requirements:
  • High School Diploma or equivalent required. Associate's Degree in a computer-related discipline is preferred.
  • Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
  • Must possess or acquire A+ certification in the first 12 months of employment.
  • Experience with Amino, Digital encoders, Direct TV, Digital audio equipment, Triple Play. Triple Sign, Q-SYS, Crestron, Poppulo/FWI is a plus.
  • Technical knowledge of Windows 2010/2011 and Apple products. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
  • Experience installing, configuring and troubleshooting network AV devices.
  • Experience installing wall mounted TV's in a production environment.
  • Experience working with the basics of Cisco switches; the ability to configure a VLAN.
  • Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
  • Must possess a positive demeanor and work well in a team environment.
  • Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
  • Must have strong analytical and problem-solving abilities.
  • Willingness to work in stressful situations in front of multiple demanding customers.
  • Neat appearance and professional conduct are required.

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