Traffic Operations Supervisor

1 week ago


Portage, Indiana, United States ITR Concession Co LLC Full time
Job Overview

About Us:
ITR Concession Co LLC is committed to providing exceptional service with a focus on safety, guided by our core principles: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Our operations span 157 miles across northern Indiana, ensuring a safer and more efficient commuting experience for all.

What Sets Us Apart:
At ITR Concession Co LLC, our success is driven by our dedicated team members. Here, you are not just an employee; you are part of a family that values respect and sustainability. We actively engage with our community and prioritize the well-being of our staff, promoting a healthy work/life balance with flexible hybrid schedules.

Position Summary:

As a Shift Supervisor, you will oversee traffic management at designated toll plazas, ensuring smooth traffic flow and providing assistance to customers both in-person and remotely.

Key Responsibilities:

  • Ensure all operations are conducted safely, adhering to both internal and external safety standards.
  • Promote and embody ITR Concession Co LLC's core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork (CREST).
  • Supervise and manage the performance of Seasonal/Temporary Toll Collectors, including hiring recommendations, payroll approvals, and conducting performance evaluations.
  • Monitor traffic conditions and make necessary adjustments to staffing and toll lane configurations to optimize traffic flow.
  • Prepare weekly schedules to meet operational demands and ensure efficient processing of expected traffic.
  • Utilize various tolling software systems to assist with electronic toll collection and resolve related issues.
  • Provide assistance during emergencies and support disabled vehicles as needed.
  • Maintain inventory levels and ensure the functionality of toll lanes, including minor software troubleshooting.

Qualifications:

  • High school diploma or GED required.
  • Strong organizational and communication skills, both written and verbal.
  • Experience in training new hires and applying company policies consistently.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining a strong customer focus.
  • Physical capability to lift and carry up to 50 lbs and perform other physical tasks.
  • Valid driver's license is required.

Preferred Experience:

  • 2-4 years of supervisory experience.

Working Conditions:
This role involves frequent standing, walking, and sitting, along with significant communication and computer usage. The work environment includes both indoor and outdoor settings, with potential travel requirements.



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