Strategic Client Partner

1 week ago


Seattle, Washington, United States TEPHRA Full time
Client Partner - Retail

Key Responsibilities:
  • Extensive experience in managing customer relationships and stakeholders at the executive level.
  • Ownership of business development initiatives and P&L responsibilities.
  • Engagement with associates and fostering talent development.
  • Identify client requirements and uncover new business prospects to enhance value delivery.
  • Lead strategic account planning and identify growth opportunities within the account.
  • Possess domain expertise, technical knowledge, and program management skills.
  • Establish and position oneself as a thought leader within the industry.
  • Build and nurture relationships with key decision-makers and influencers in the client organization to drive revenue and create new opportunities in Domain Solutions and Digital Technologies such as Cloud, IoT, Analytics, AI, and Cognitive solutions.
  • Conduct regular reviews of service delivery to mitigate cost and schedule overruns, ensuring high levels of customer satisfaction.
  • Manage customer escalations effectively while maintaining strong customer relationship management, including driving improvements in Customer Satisfaction Index (CSI).
  • Demonstrate a robust understanding of the Retail domain.
  • Experience with Agile delivery methodologies.
  • Solid grasp of Cloud, Big Data, and Digital technologies.
  • Minimum of 2+ years of experience in Account Management, including onsite roles, with a proven track record of managing relationships at the CXO level, including steering committees and executive meetings.


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