Customer Support Specialist

2 weeks ago

Bethesda, Maryland, United States Cynet Systems Full time
Job Description

We are seeking a Customer Support Specialist for our esteemed client.

Position Title: Customer Support Specialist

Location: Remote

Employment Type: Contract

Compensation: $13/hr - $18/hr

Key Responsibilities:

  • Serve as the primary point of contact for callers, adhering to client guidelines while addressing inquiries and resolving issues related to claims and service processes.
  • Provide customers with comprehensive information through various communication channels regarding necessary documentation for claim processing, timelines, payment details, and claim statuses.
  • Inform members and providers about client requirements and benefit plans, ensuring all call details are documented accurately and professionally.
  • Input verbal and written application data into the claims management system, ensuring compliance with both internal and external customer requirements.
  • Allocate new claims to the designated claims handler.
  • Guide customer calls to the correct contact at different locations or escalate to Service Center Specialists or management when necessary.
  • Maintain attendance during scheduled working hours.
  • Perform additional duties as assigned.
  • Contribute to the organization's quality assurance programs.

Educational Requirements:

  • High School diploma or GED is mandatory.
  • Completion of college courses is preferred.

Experience Requirements:

  • A minimum of one year in customer service and claims handling or a comparable combination of education and experience is required.
  • Experience in an inbound call center is preferred.

Skills and Qualifications:

  • Familiarity with medical terminology and claims management processes.
  • Exceptional oral and written communication skills.
  • Proficient in PC usage, including Microsoft Office applications.
  • Strong analytical and interpretive abilities.
  • Excellent organizational and interpersonal skills.
  • Capacity to multitask effectively in a dynamic environment.
  • Adept at supporting multiple clients across various communication channels while utilizing different systems concurrently.
  • Ability to work collaboratively in a team setting or independently.
  • Capability to meet or surpass performance expectations.
Company Overview

Visit our career site to explore all available positions.

  • Customer Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Fiserv Full time

    Job Title: Client Service Specialist Company: Fiserv Overview: At Fiserv, we are a prominent force in the Fintech and payments sector, dedicated to transforming the way money and information flow globally. Role Summary: As a Client Service Specialist, you will collaborate with a dedicated team to support a leading financial institution. This position...

  • Customer Service Support Technician

    5 days ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Specialist to join our team at General Dynamics Information Technology. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide polite, professional, and responsive customer service via phone and other...

  • Customer Service Support Technician

    5 days ago

    Bethesda, Maryland, United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Help Desk Support Specialist to join our team at General Dynamics Information Technology. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide polite, professional, and responsive customer service to...

  • Client Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Strategic Data Systems Full time

    Client Support SpecialistLocation: Remote / IT Services / Full-timePosition Overview: As a Client Support Specialist at Strategic Data Systems, you will play a crucial role in delivering exceptional service to our users. Your responsibilities will encompass providing comprehensive support for IT service delivery, ensuring that clients receive timely...

  • IT Support Specialist

    3 days ago

    Bethesda, Maryland, United States Links Global Full time

    Job SummaryLinks Global is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software.Key Responsibilities**Technical Support**Provide timely and effective technical support to end-users via various...

  • Customer Service Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Chevy Chase Acura Full time

    About Chevy Chase Acura:At Chevy Chase Acura, we pride ourselves on delivering outstanding automotive services. We are currently seeking a committed Service Advisor Assistant to enhance our customer service team. If you are enthusiastic about providing top-notch service and possess experience in the automotive sector, we invite you to consider this...

  • Client Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Library Systems & Services Full time

    Job OverviewLibrary Systems & Services is seeking a committed Client Support Specialist to deliver exceptional assistance for a Common Data Elements (CDE) Repository. This platform is essential for enhancing the discovery and utilization of common data elements in biomedical research initiatives. The Client Support Specialist will uphold high customer...

  • IT Support Specialist III

    5 days ago

    Bethesda, Maryland, United States Lawelawe Defense Inc Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist III to join our team at Lawelawe Defense Inc. As a key member of our IT department, you will provide technical assistance, support, and advice to end users for hardware, software, and systems.Key Responsibilities:Technical Support: Provide technical assistance, support, and advice to end users...

  • Customer Engagement Specialist

    2 weeks ago

    Bethesda, Maryland, United States Jim Coleman Toyota Full time

    Job OverviewJim Coleman Toyota is seeking a Customer Engagement SpecialistJim Coleman Automotive is a well-established, family-owned dealership with a rich history in the automotive industry. We pride ourselves on being a prominent player in the local market, dedicated to providing exceptional service and support to our customers. Our company values a...

  • Audio Visual Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States HireSparks AV Recruiting Full time

    Position: Audio Visual Support SpecialistHireSparks AV Recruiting is in search of a committed Audio Visual Support Specialist to enhance our Customer Services team. The successful candidate will be responsible for maintaining exceptional quality control and ensuring the seamless operation of audio-visual systems and video conferencing solutions.Key...

  • Lead Client Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Strategic Data Systems Full time

    Lead Client Support SpecialistCompany: Strategic Data SystemsLocation: Remote / IT Services / Full-timeAs a Lead Client Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will encompass providing comprehensive support for users, including assistance with telecommunication devices,...

  • IT Support Specialist

    1 week ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Position OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a minority-owned technology consulting firm with a strong track record of partnering with numerous federal agencies, including key institutes at the National Institutes of Health (NIH). With over 25 years of experience, we specialize in driving...

  • IT Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Job OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a minority-owned technology consulting firm that has been a reliable partner to numerous federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With over 25 years of experience, LCG has been...

  • IT Support Specialist

    1 week ago

    Bethesda, Maryland, United States LCG, Inc. Full time

    Position OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a distinguished technology consulting firm, recognized for its commitment to delivering innovative solutions to over 40 federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With a...

  • Montessori Educator Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Guidepost Montessori Full time

    Join Our Dedicated Team at Guidepost MontessoriGuidepost Montessori is on the lookout for enthusiastic individuals to become part of our community as Montessori Educator Support Specialists. This is a unique opportunity to contribute to the development of young minds and foster a love for learning in a nurturing environment.Role OverviewWe are in search of...

  • Legal Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Progression Incorporated Full time

    Job OverviewPosition: Legal Support SpecialistCompany: Progression IncorporatedRequirements:Minimum of 3 years of experience in administrative support within a legal environment.Proven ability to manage scheduling and coordinate calendars for multiple attorneys.Experience in drafting correspondence and engaging with clients effectively.Proficiency in...

  • IT Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Addison Group Full time

    Join the dynamic team at Addison Group as an IT Support Specialist. We are looking for a dedicated and service-oriented individual to provide exceptional technical assistance to our users. The successful candidate will possess a solid foundation in technical support and device configuration, playing a crucial role in maintaining smooth IT operations.Key...

  • Client Support Specialist

    2 weeks ago

    Bethesda, Maryland, United States Port Cares Full time

    Client Support Specialistat Port CaresPosition Type: Full-timeSalary: CompetitiveJob OverviewPort Cares is a leading organization dedicated to community support and service. We are currently seeking a motivated and enthusiastic individual to join our team as a Client Support Specialist. This role is essential in ensuring our clients receive the highest level...

  • Administrative Support Specialist

    5 days ago

    Bethesda, Maryland, United States Fidelity Partners Full time

    About the RoleFidelity Partners is seeking a highly skilled Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to senior-level staff, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to senior-level staff,...

  • Administrative Support Specialist

    5 days ago

    Bethesda, Maryland, United States AdNet AccountNet, Inc. Full time

    About UsAdNet/AccountNet, Inc. is a management consulting firm that specializes in providing high-quality staffing and executive search services. Founded in 1990, our company is committed to delivering exceptional results to our clients.About the Administrative Support Specialist PositionWe are seeking an experienced Administrative Support Specialist to join...