IT Support Specialist

1 week ago

Bethesda, Maryland, United States LCG, Inc. Full time
Position Overview

Location: Bethesda, MD (Hybrid)

Required Clearance: Ability to obtain Public Trust

LCG, Inc. is a distinguished technology consulting firm, recognized for its commitment to delivering innovative solutions to over 40 federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With a legacy spanning more than 25 years, we specialize in enhancing the Health and Human Services (HHS) and NIH environments through advanced digitization and operational excellence.

Role Summary:

We are currently in search of a proficient IT Desktop Support Specialist to provide exceptional support to our HHS Client.

Key Responsibilities:

  • Address both internal and external client inquiries, delivering technical assistance and training to end users, including high-profile individuals.
  • Investigate, analyze, and resolve technical challenges; escalate complex issues as necessary.
  • Set up and configure peripheral devices such as monitors, keyboards, printers, and storage drives.
  • Install and configure operating systems and applications on Windows and Mac platforms.
  • Maintain documentation of customer requests and track progress to ensure timely resolutions using Service Now.
  • Diagnose hardware, software, and user-related issues, recommending procedural adjustments or taking corrective actions.

Qualifications:

  • Bachelor's degree in Computer Science or a minimum of 5 years of relevant experience.
  • Familiarity with essential computer hardware, including Dell systems, printers, and mobile devices.
  • Proficient in desktop operating systems, including various versions of Windows and Mac OS.
  • Extensive experience with Microsoft Office Suite, including advanced functionalities of Word, Excel, PowerPoint, and others.
  • Demonstrated ability to collaborate effectively within a team while also exhibiting initiative and independence.
  • Strong written communication skills in English.
  • Exceptional interpersonal abilities, focusing on relationship-building and effective listening.
  • Robust documentation skills.
  • Relevant certifications such as A+, MCSE, or MCP in current Microsoft technologies.

Preferred Qualifications:

  • Experience with Adobe Professional.
  • Familiarity with Citrix and Cisco VPN support.
  • Significant experience with SharePoint.
  • Proven track record in mentoring junior technical staff.

Compensation and Benefits:

The anticipated salary range for this role is between $56,000 and $76,000 annually, reflective of various experience levels. Compensation at LCG is influenced by factors such as role, location, education, skills, certifications, and work experience.

LCG provides a competitive benefits package, including health insurance options, life and disability coverage, retirement contributions, paid leave, and professional development opportunities.

Commitment to Diversity:

LCG is dedicated to fair and inclusive hiring practices. All qualified candidates will be considered for employment without regard to personal characteristics such as sex, race, ethnicity, age, national origin, or any other protected status.

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