IT Support Specialist
2 weeks ago
Location: Bethesda, MD (Hybrid)
Required Clearance: Ability to obtain Public Trust
LCG, Inc. is a minority-owned technology consulting firm that has been a reliable partner to numerous federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With over 25 years of experience, LCG has been at the forefront of digitization and innovation within the Health and Human Services (HHS) and NIH sectors. Our mission is to enhance IT organizations by implementing precise technology and operational models that drive mission capabilities and performance success.
Position Summary:
We are looking for a skilled IT Desktop Support Specialist to provide support to our HHS Client.
Key Responsibilities:
- Address internal and external client inquiries, delivering technical support and training to end users, including high-profile clients.
- Investigate, analyze, and resolve technical issues; escalate complex problems as necessary.
- Set up and configure peripheral devices such as monitors, keyboards, printers, and storage drives.
- Install and configure operating systems and applications, including Windows and Mac platforms.
- Document, track, and manage customer requests to ensure prompt resolutions using Service Now.
- Diagnose hardware, software, and user-related issues, implementing corrective actions or suggesting procedural modifications.
Qualifications:
- Bachelor's degree in Computer Science or 5+ years of relevant experience.
- Familiarity with essential computer hardware, including Dell systems, printers, and mobile devices.
- Proficient in desktop operating systems, including various versions of Windows and Mac OS.
- Extensive experience in application support, particularly with Microsoft Office Suite.
- Demonstrated ability to collaborate effectively within a team while also exhibiting independence and initiative.
- Strong written communication skills in English.
- Exceptional interpersonal abilities, focusing on relationship-building and effective communication.
- Proficient documentation skills.
- Certifications such as A+, MCSE, or MCP in current Microsoft workstation, server, and applications.
Preferred Qualifications:
- Knowledge of Adobe Professional.
- Experience with Citrix and Cisco VPN support.
- Extensive background in supporting and utilizing SharePoint.
- Proven experience in mentoring junior technical staff.
Compensation and Benefits
The anticipated salary range for this role is between $56,000 and $76,000 annually, based on benchmarks in the Washington, D.C. metropolitan area. This range is a good faith estimate representative of various experience levels. Compensation at LCG is influenced by multiple factors, including role, location, education, skills, certifications, and work experience.
LCG provides a competitive and comprehensive benefits package, including health insurance options, life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.
Commitment to Fair and Inclusive Practices
All qualified candidates will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran status, or any other basis prohibited by law.
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Strategic Data Systems Full timeClient Support SpecialistLocation: Remote / IT Services / Full-timePosition Overview: As a Client Support Specialist at Strategic Data Systems, you will play a crucial role in delivering exceptional service to our users. Your responsibilities will encompass providing comprehensive support for IT service delivery, ensuring that clients receive timely...
-
Legal Support Specialist
2 weeks ago
Bethesda, Maryland, United States Progression Incorporated Full timeJob OverviewPosition: Legal Support SpecialistCompany: Progression IncorporatedRequirements:Minimum of 3 years of experience in administrative support within a legal environment.Proven ability to manage scheduling and coordinate calendars for multiple attorneys.Experience in drafting correspondence and engaging with clients effectively.Proficiency in...
-
IT Support Specialist
2 weeks ago
Bethesda, Maryland, United States Addison Group Full timeJoin the dynamic team at Addison Group as an IT Support Specialist. We are looking for a dedicated and service-oriented individual to provide exceptional technical assistance to our users. The successful candidate will possess a solid foundation in technical support and device configuration, playing a crucial role in maintaining smooth IT operations.Key...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Port Cares Full timeClient Support Specialistat Port CaresPosition Type: Full-timeSalary: CompetitiveJob OverviewPort Cares is a leading organization dedicated to community support and service. We are currently seeking a motivated and enthusiastic individual to join our team as a Client Support Specialist. This role is essential in ensuring our clients receive the highest level...
-
Administrative Support Specialist
5 days ago
Bethesda, Maryland, United States Fidelity Partners Full timeAbout the RoleFidelity Partners is seeking a highly skilled Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to senior-level staff, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to senior-level staff,...
-
Administrative Support Specialist
5 days ago
Bethesda, Maryland, United States AdNet AccountNet, Inc. Full timeAbout UsAdNet/AccountNet, Inc. is a management consulting firm that specializes in providing high-quality staffing and executive search services. Founded in 1990, our company is committed to delivering exceptional results to our clients.About the Administrative Support Specialist PositionWe are seeking an experienced Administrative Support Specialist to join...
-
Customer Support Specialist
2 weeks ago
Bethesda, Maryland, United States Cynet Systems Full timeJob DescriptionWe are seeking a Customer Support Specialist for our esteemed client.Position Title: Customer Support SpecialistLocation: RemoteEmployment Type: ContractCompensation: $13/hr - $18/hrKey Responsibilities:Serve as the primary point of contact for callers, adhering to client guidelines while addressing inquiries and resolving issues related to...
-
Administrative Support Specialist
5 days ago
Bethesda, Maryland, United States Fidelity Partners Full timeAbout the RoleFidelity Partners is seeking a highly skilled Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to senior-level staff, ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to senior-level staff,...
-
Lead Technical Support Engineer
2 weeks ago
Bethesda, Maryland, United States Shipshape IT Full timePosition: Lead Technical Support EngineerCompany: Shipshape ITShipshape IT is on the lookout for a Lead Technical Support Engineer to enhance its expanding technical team. The successful candidate will possess a robust IT background coupled with outstanding communication abilities to effectively engage with both internal personnel and clients.Position...
-
Executive Support Specialist
1 week ago
Bethesda, Maryland, United States B.F. Saul Company Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at B.F. Saul Company. As an Executive Support Specialist, you will provide administrative support to our executives, ensuring the smooth operation of our office and contributing to the success of our organization.Key ResponsibilitiesCalendar Management:...
-
Executive Support Specialist
3 days ago
Bethesda, Maryland, United States B.F. Saul Company Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Support Specialist to join our team at B.F. Saul Company. As an Executive Support Specialist, you will provide administrative support to our executives, ensuring the smooth operation of our office and contributing to the success of our organization.Key ResponsibilitiesAdministrative...
-
IT Support Specialist
3 days ago
Bethesda, Maryland, United States Links Global Full timeJob SummaryLinks Global is seeking a skilled and customer-focused IT Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software.Key Responsibilities**Technical Support**Provide timely and effective technical support to end-users via various...
-
Customer Support Specialist
2 weeks ago
Bethesda, Maryland, United States Fiserv Full timeJob Title: Client Service Specialist Company: Fiserv Overview: At Fiserv, we are a prominent force in the Fintech and payments sector, dedicated to transforming the way money and information flow globally. Role Summary: As a Client Service Specialist, you will collaborate with a dedicated team to support a leading financial institution. This position...
-
Educational Support Specialist
2 weeks ago
Bethesda, Maryland, United States ProCare Therapy Full timePosition OverviewWe are seeking a dedicated Educational Support Specialist to join our team. This role is essential in providing assistance to educators and fostering a supportive atmosphere for students.Key Responsibilities:Assist teachers in implementing instructional strategies and classroom management.Support students in their learning processes,...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Library Systems & Services Full timeJob OverviewLibrary Systems & Services is seeking a committed Client Support Specialist to deliver exceptional assistance for a Common Data Elements (CDE) Repository. This platform is essential for enhancing the discovery and utilization of common data elements in biomedical research initiatives. The Client Support Specialist will uphold high customer...
-
IT Support Specialist
1 week ago
Bethesda, Maryland, United States LCG, Inc. Full timePosition OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a minority-owned technology consulting firm with a strong track record of partnering with numerous federal agencies, including key institutes at the National Institutes of Health (NIH). With over 25 years of experience, we specialize in driving...
-
Lead Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Strategic Data Systems Full timeLead Client Support SpecialistCompany: Strategic Data SystemsLocation: Remote / IT Services / Full-timeAs a Lead Client Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will encompass providing comprehensive support for users, including assistance with telecommunication devices,...
-
IT Support Specialist
1 week ago
Bethesda, Maryland, United States LCG, Inc. Full timePosition OverviewLocation: Bethesda, MD (Hybrid)Required Clearance: Ability to obtain Public TrustLCG, Inc. is a distinguished technology consulting firm, recognized for its commitment to delivering innovative solutions to over 40 federal agencies, including a significant number of Institutes and Centers at the National Institutes of Health (NIH). With a...
-
IT Support Specialist III
5 days ago
Bethesda, Maryland, United States Lawelawe Defense Inc Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist III to join our team at Lawelawe Defense Inc. As a key member of our IT department, you will provide technical assistance, support, and advice to end users for hardware, software, and systems.Key Responsibilities:Technical Support: Provide technical assistance, support, and advice to end users...
-
Administrative Support Specialist
5 days ago
Bethesda, Maryland, United States R80 LLC Full timeAbout the RoleR80 LLC is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As a key member of our office staff, you will be responsible for providing administrative support to our management team and ensuring the smooth operation of our day-to-day business activities.Key ResponsibilitiesAdministrative Support:...