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Customer Engagement Specialist

2 months ago

Bethesda, Maryland, United States Jim Coleman Toyota Full time
Job Overview

Jim Coleman Toyota is seeking a Customer Engagement Specialist

Jim Coleman Automotive is a well-established, family-owned dealership with a rich history in the automotive industry. We pride ourselves on being a prominent player in the local market, dedicated to providing exceptional service and support to our customers. Our company values a collaborative work environment, offers competitive benefits, and emphasizes continuous training and development for our staff. If you are driven to excel in a high-performance sales atmosphere, we would like to hear from you.

Key Responsibilities

  • Assist customers by providing information and scheduling appointments
  • Engage potential clients through proactive phone calls and emails
  • Maintain and update customer records and online leads
  • Compile product reports by gathering and analyzing customer data
  • Support team objectives by achieving related results as necessary
  • Perform additional tasks as directed by management

Qualifications

  • Strong interpersonal skills
  • Excellent communication abilities via telephone
  • Detail-oriented and organized
  • Collaborative team player
  • Proficient in computer applications
  • Demonstrates integrity
  • Self-motivated with a strong work ethic
  • Knowledge of the automotive industry is advantageous

Preferred Experience:

  • Experience in a dealership call center or business development role is preferred but not mandatory
  • Background in telephone marketing or sales
  • Experience in office reception or retail environments

Legal Rights of Applicants:

Applicants are entitled to rights under Federal Employment Laws, including the Family & Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).