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Customer Support Specialist
2 months ago
Job Title: Client Service Specialist
Company: Fiserv
Overview: At Fiserv, we are a prominent force in the Fintech and payments sector, dedicated to transforming the way money and information flow globally.
Role Summary: As a Client Service Specialist, you will collaborate with a dedicated team to support a leading financial institution. This position requires managing both incoming and outgoing communications, providing advanced support to banking professionals, sales teams, and merchants regarding account modifications, retention strategies, funding inquiries, and billing matters.
Key Responsibilities:
- Enhance client satisfaction and contribute to Fiserv's revenue growth by fostering strong relationships with clients.
- Engage proactively with clients to ensure ongoing relationship development and maximize revenue retention within your designated sector.
- Address straightforward inquiries directly and coordinate with internal teams to resolve more complex issues efficiently.
- Maintain precise and current customer profiles, including contract details, communication records, and product offerings.
- Provide clients with relevant industry insights and training on products, reporting tools, and self-service options.
Qualifications:
- A minimum of 2 years of experience in customer service, sales, business development, or relationship management, preferably with a focus on payment processing.
- High School diploma or GED equivalent.
Preferred Skills:
- Adaptability to the dynamic needs of the organization.
- Strong analytical abilities to interpret industry metrics and trends.
- Familiarity with payment processing and knowledge of Fiserv's product suite and operational frameworks.
Compensation: Salary range is between $36,600.00 and $50,400.00, with variations based on location and eligibility for commission in certain roles.
About Us: Fiserv is a global leader in payments and financial technology, with a workforce of over 40,000 dedicated professionals serving clients across more than 100 countries. We are committed to fostering innovation and excellence in our services.
Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, embracing diversity within our workforce. All qualified candidates will be considered for employment without regard to any legally protected categories.
