Client Support Specialist
2 weeks ago
Client Support Specialist
Location: Remote / IT Services / Full-time
Position Overview: As a Client Support Specialist at Strategic Data Systems, you will play a crucial role in delivering exceptional service to our users. Your responsibilities will encompass providing comprehensive support for IT service delivery, ensuring that clients receive timely assistance with their computing needs.
Key Responsibilities:
- Offer assistance via phone and digital platforms for computer and printer-related inquiries.
- Manage inventory and modifications to ensure optimal service delivery.
Qualifications:
- Possession of a DOD Secret Security Clearance.
- A minimum of two years of experience with Microsoft Office 365 and related systems, including documentation and tracking of service requests.
- Experience in customer support, financial reporting, and account management.
- Certification in one of the following: A+ CE, CCNA, Security+ CE, CND, Network+ CE, or SSCP.
- Current training in Microsoft Operating Systems.
Join us in providing top-notch support and enhancing the user experience at Strategic Data Systems.
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