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Customer Service Support Technician
2 months ago
We are seeking a highly skilled Help Desk Specialist to join our team at General Dynamics Information Technology. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide polite, professional, and responsive customer service via phone and other communication channels.
- Resolve customer issues efficiently and effectively, escalating complex problems to higher-level support teams as needed.
- Analyze customer needs to determine functional requirements and provide advice on troubleshooting and support.
- Document incidents in a database tool and maintain accurate records of customer interactions.
- 3+ years of experience in IT support or help desk roles.
- Demonstrated experience working with ticketing systems and effective issue tracking.
- Excellent problem-solving, analytical, and research skills.
- Demonstrated experience and working knowledge of computer systems, hardware, and software troubleshooting.
- Excellent communication and interpersonal skills.
- Excellent customer service experience and patience.
TS/SCI with Polygraph clearance required.
LocationBethesda, MD - On Customer Site.
