Crisis Support Mentor

2 weeks ago

Seattle, Washington, United States Crisis Connections Full time

Position Title: Warm Line Mentor

Reports to: Warm Line Supervisor

Job Type: Part-time openings (three positions); Non-exempt

Schedule: Tuesday-Saturday shift, 2:30pm-10:30pm, Wed, Th, Sat 8:30-3:30pm

Pay Rate: $26.01/hour

Location: Onsite

Union Representation: OPEIU Representation

PROGRAM SUMMARY

Become an integral part of the Crisis Connections mission, dedicated to linking individuals facing physical, emotional, and financial challenges with essential resources. Our commitment lies in providing care, attentive listening, and empowering individuals to make constructive life decisions. We serve a diverse population, with a focus on assisting residents in crisis.

If you possess a strong desire to support others, we encourage you to consider the Warm Line Mentor role.

POSITION SUMMARY

  • Respond to Warm Line inquiries
  • Provide primary support to volunteer phone operators during challenging calls
  • Work one to three shifts weekly as the Shift Mentor
  • Assist in onboarding new Warm Line Phone Workers through mentorship and debriefing
  • Facilitate call debriefs with peers on duty
  • Conduct quality assurance reviews of calls and approve as necessary
  • Engage in bi-weekly meetings with the Warm Line Supervisor for role debriefing and discussion
  • Participate in Warm Line training sessions as a role play mentor when required
  • Engage in ongoing professional development and training activities
  • Foster team spirit through discussions and collaborative activities
  • Encourage self-autonomy for callers and volunteers, supporting their growth and recovery
  • Undertake additional responsibilities as assigned

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • Knowledge of Recovery Principles
  • Advanced personal recovery experience
  • Certified Peer Counselor or willingness to obtain certification within six months of hire
  • Minimum of one year of relevant experience, including 200 hours as a Warm Line phone worker or equivalent volunteer experience
  • Successful completion of at least one training period as a Warm Line Apprentice Peer (can be completed post-hire)
  • Completion of Mentor Training provided by Crisis Connections (can be completed post-hire)
  • Must be at least 21 years old

Working Conditions: This role requires the ability to sit or stand for extended periods. The individual must be capable of using a headset or earphones while handling calls and attending meetings. Proficiency in managing multiple IT/software platforms simultaneously is essential, as is the ability to work in a moderately noisy and distracting environment.

  • This position may involve discussions surrounding suicide, mental health challenges, and crisis response.

Employee Well-being: We prioritize diversity and inclusion, valuing the unique experiences and backgrounds of all employees. We encourage applications from BIPOC individuals, persons with disabilities, and members of the LGBTQ+ community.

We are committed to providing our employees with comprehensive benefits and opportunities for career advancement.

  • Comprehensive medical, dental, and vision insurance, including employer-paid options for select plans
  • Annual salary increases
  • Generous Paid Time Off and 12 Paid Holidays
  • Discounted transit passes
  • Free parking and flexible scheduling
  • Opportunities for professional growth
  • Self-care resources and regular check-ins with supervisors

Voluntary Benefits:

  • Short-term and long-term disability insurance
  • Flexible Spending Accounts (FSA)
  • 403B Retirement Plan
  • Access to gym classes

Employment Offers: All employment offers are contingent upon successful completion of a background check, including a Criminal History Report and Reference Check.

Computer Skills Assessment: A basic Computer Skills assessment is required to evaluate computer literacy and skills. This assessment lasts approximately 15 minutes and is timed. HR will provide a link for completion after screening qualified candidates.

  • The assessment can be taken on the candidate's personal computer, or accommodations can be made at one of our office locations upon request.

Technology Requirements:

  • Smartphone capable of downloading and using Multi-factor Authentication (MFA) applications.

DISCLAIMER: The information provided outlines the general nature and level of work expected for this position. It is not intended to be a comprehensive list of all duties, responsibilities, qualifications, and objectives for employees in this role. Responsibilities may evolve to align with organizational efficiency and mission objectives.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections is committed to equal opportunity for all employees and applicants, prohibiting discrimination in hiring, assignment, promotion, or other employment conditions based on protected statuses.

Crisis Connections is an equal opportunity employer, valuing employees whose skills and experiences reflect the diverse populations we serve.

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