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Crisis Support Mentor

2 months ago

Seattle, Washington, United States Crisis Connections Full time

Position Title: Warm Line Mentor

Reports to: Warm Line Supervisor

Job Type: Part-time openings (three positions); Non-exempt

Schedule: Tuesday-Saturday shift, 2:30pm-10:30pm, Wed, Th, Sat 8:30-3:30pm

Pay Rate: $26.01/hour

Location: Onsite in Seattle, WA

Union Representation: OPEIU Representation

PROGRAM SUMMARY

Become an integral part of the Crisis Connections mission, which focuses on linking individuals facing physical, emotional, and financial hardships to essential resources. Our commitment lies in listening, caring, and empowering individuals to make constructive life decisions. We serve a diverse population, with a special emphasis on residents of King County.

If you are passionate about assisting others and wish to contribute to our mission, consider the Warm Line Mentor role.

POSITION SUMMARY

  • Respond to Warm Line inquiries
  • Provide primary support to volunteer phone staff during calls, especially in challenging situations.
  • Work one to three shifts weekly as the Shift Mentor
  • Guide new Warm Line Phone Workers throughout their training period, offering support and feedback
  • Facilitate debriefing sessions with peers on shift
  • Conduct quality assurance reviews of calls and provide sign-off as necessary
  • Meet bi-weekly with the Warm Line Supervisor to discuss mentoring experiences and options
  • Participate in Warm Line training sessions as a role-play mentor when required
  • Engage in ongoing professional development activities
  • Foster team spirit through discussions and activities
  • Encourage self-autonomy for callers and volunteers, supporting their growth and recovery journeys
  • Perform additional tasks as assigned

QUALIFICATIONS AND EXPERIENCE NEEDED:

  • Knowledge of Recovery Principles
  • Advanced personal recovery experience
  • Certified Peer Counselor or the ability to obtain certification within six months of employment.
  • A minimum of one year of experience (including 200 hours as a phone worker on the Warm Line or 200 hours of volunteer experience on another line at Crisis Connections, or two years of full-time work as a Certified Peer Counselor with references).
  • Successfully serve as a Warm Line Apprentice Peer during at least one training period (can be completed post-hire).
  • Complete Mentor Training provided by Crisis Connections (can be completed post-hire).
  • Must be at least 21 years old

Working Conditions: Candidates should be able to sit or stand for extended periods. The role requires the use of a headset or earphones while handling calls and attending meetings. Individuals must manage multiple IT/software platforms simultaneously and work effectively in a moderately noisy environment.

  • This position may involve discussions surrounding suicide, mental health issues, and crisis response.

Thriving employees mean a thriving mission: We are committed to diversity and inclusion, valuing each individual's lived experiences, cultures, and expertise, as they enhance our team and the services we provide to the community. We strongly encourage applications from BIPOC, individuals with disabilities, and members of the LGBTQ+ community.

We are dedicated to supporting our employees with excellent benefits and career advancement opportunities.

  • Comprehensive medical, dental, and vision coverage, including employer-paid options for certain plans.
  • Annual salary increases
  • Generous Paid Time Off and 12 Paid Holidays
  • Discount on transit passes
  • Free parking and flexible scheduling
  • Opportunities for growth
  • Self-care resources and regular check-ins with supervisors

Voluntary Benefits

  • Short-term and long-term disability insurance
  • Flexible Spending Accounts (FSA)
  • 403B Retirement Plan
  • Access to gym classes

Offers of Employment: All employment offers are contingent upon successful completion of a background check, including a Criminal History Report and Reference Check.

Computer Skills Assessment: Crisis Connections requires candidates to complete a basic Computer Skills assessment to evaluate computer literacy. The assessment lasts approximately 15 minutes and is timed. HR will provide a link for completion after screening qualified candidates.

  • The assessment can be taken on the candidate's personal computer, or accommodations can be made at one of our office locations upon request.

Technology Requirements:

  • Smartphone capable of downloading and using Multi-factor Authentication (MFA) applications.

DISCLAIMER: The information provided indicates the general nature and level of work expected of employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. Responsibilities may change to align with organizational efficiency and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections is committed to equal opportunity for all employees and applicants, prohibiting discrimination in hiring, assignment, promotion, or other employment conditions based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected by law.

In accordance with the Americans with Disabilities Act, reasonable accommodations may be made upon request to enable qualified individuals with disabilities to perform essential job functions.

Crisis Connections is an equal opportunity employer, valuing employees whose skills, experiences, and backgrounds reflect the diverse populations we serve.