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Crisis Intervention Specialist
2 months ago
Shift: Swing (3pm - 11:30pm)
Days Off: Saturday and Sunday
Shift Differential: $0.50 per hour for swing shift
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Additional Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
About Downtown Emergency Service Center (DESC):
DESC is a nonprofit organization dedicated to assisting individuals facing the complex challenges of homelessness, substance use disorders, and severe mental health issues. Our mission is to foster a community where every individual is valued and supported, ensuring that no one is left behind.
As a leading provider of services for multiply disabled adults experiencing chronic homelessness, DESC supports nearly 2,000 individuals daily. Our integrated service model is crafted to help clients secure and maintain safe, affordable housing. DESC is recognized as a pioneer in developing innovative solutions to homelessness.
Position Summary:
The Mobile Response Team (MRT) offers round-the-clock mental and behavioral health services at Health through Housing (HtH) facilities and designated Permanent Supportive Housing (PSH) locations throughout King County. The primary objective of this program is to deliver immediate crisis behavioral health services and short-term behavioral health case management through mobile intensive response teams, assisting individuals in navigating available behavioral health and community service options. The MRT comprises a mobile interdisciplinary team, including certified peer counselors, behavioral health case managers, substance use disorder professionals, mental health professionals, and Narcan-waivered medical staff.
The Mental Health Professional (MHP) Case Manager will respond to crisis situations originating from designated housing sites. Responsibilities include conducting risk assessments, de-escalating crises, formulating safety plans, and collaborating with clients and housing staff to ensure safety.
Key Responsibilities:
- Conduct timely outreach services to individuals in crisis, in collaboration with housing staff.
- As part of a multidisciplinary team, perform risk assessments, develop safety plans, coordinate care, and assess for substance use to enhance stabilization and engagement for adults in crisis.
- Facilitate referrals to MRT case management for ongoing support, establishing and implementing plans to engage clients in relevant services and resources.
- Provide follow-up services to coordinate care with case managers, housing staff, and other support systems, ensuring linkage to services for program participants.
- Complete all required data collection and documentation for the Project and DESC.
- Build and maintain collaborative relationships with service providers for the target population.
- Adhere to program research and evaluation protocols.
- Follow all agency policies and procedures, as well as relevant Washington Administrative Code and Revised Code of Washington titles.
- Advocate for clients within their communities, ensuring their needs are met and rights upheld.
- Participate in crisis intervention and de-escalation during emergencies, assisting staff as needed to maintain a safe environment.
- Perform other duties as assigned.
Living Conditions:
- Coordinate support for clients residing in DESC housing, focusing on maintaining healthy living conditions through outreach and skill-building.
Physical Demands:
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing job duties, the employee will be required to sit, drive, walk, stand, communicate with colleagues and vendors, lift and carry items weighing up to 10 pounds, and operate computer systems. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role may involve considerable stress and requires working indoors and outdoors in various weather conditions.
Equal Opportunity Employer:
DESC is committed to fostering diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant based on race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental, or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Minimum Qualifications:
- Eligible for a Licensed AAC credential or any other credential meeting RCW requirements to act as a Mental Health Professional.
- Master's degree in social work, psychology, or a related behavioral science, or a Bachelor of Nursing degree with a mental health specialty.
- Valid Washington State driver's license and insurable driving record.
- Interest in working with clients who may be challenging to engage in traditional mental health/substance use disorder programs.
- Ability to pass a Washington State Criminal background check.
- Experience working with individuals with mental illness who may resist services.
- Familiarity with Recovery Principles, Crisis Intervention, Integrated Treatment of Co-occurring Disorders, and relevant best practices.
- Ability to assess situations quickly and respond appropriately to mental health and/or substance use crises.
- Willingness to understand each client's unique circumstances and incorporate them into crisis responses.
- Strong communication and writing skills.
- Ability to work effectively with clients displaying a wide range of behaviors.
- Commitment to cooperation and continuity across programs, with respect for program participants.
Preferred Qualifications:
- Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Mental Health Counselor (LMHC) in Washington State.
- Bilingual in Spanish/English (fluent).
- Bi-cultural background/experience and/or qualification as an Ethnic Minority, DD, or Geriatric Mental Health Specialist.
Strong candidates will demonstrate empathy, a commitment to meaningful client engagement, and the ability to thrive in a collaborative and potentially stressful environment.
