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Crisis Services Clinical Supervisor
2 months ago
Position Title: Clinical Supervisor of 988 (GY/After-hours shift)
Employment Type: Full-time, Non-exempt
Compensation: Starting at $40 per hour plus an additional $4.00 for GY shift differential
Schedule: GY/After Hours (12 am - 8 am); Tuesday - Saturday
Reporting To: Clinical Manager of 988
Union Status: Non-bargaining unit/Non-union role
Work Environment: Fully remote (Candidates must reside in specific states to be eligible)
Program OverviewJoin the dedicated team at Crisis Connections, where we strive to link individuals facing physical, emotional, and financial challenges with essential resources. Our commitment lies in providing compassionate support, active listening, and empowering individuals to make constructive life decisions. We focus on serving all individuals in crisis, particularly those in King County.
If you are passionate about making a difference and wish to contribute to our mission, we encourage you to consider the Clinical Supervisor of 988 position.
Role SummaryThe Clinical Supervisor of 988 Crisis Services will oversee the operational activities of the 988 Suicide and Crisis Lifeline during assigned shifts. Under the guidance of the Clinical Manager, this role will be instrumental in the innovative implementation of a clinical contact center, which includes responsibilities such as recruiting and onboarding new personnel, providing clinical training, and assisting in the adoption of new technologies. This position will lead a diverse team across a 24/7 operational schedule, collaborating closely with fellow Clinical Supervisors and Managers.
The ideal candidate will possess substantial clinical knowledge in crisis intervention, de-escalation techniques, and mental health, along with experience in clinical supervision. Key responsibilities include the recruitment, training, and management of staff, ensuring that clients receive appropriate emotional support and referrals to suitable care options.
Qualifications and Experience Required- Master's degree in psychology, counseling, social work, or a related field.
- Certification as a Mental Health Professional as per WAC standards.
- Preferred independent or associate licensure in counseling or social work.
- Minimum of two years' experience in crisis intervention preferred.
- Experience in telephone, chat/text, or crisis hotline services preferred.
- Strong verbal, written, and typing abilities.
- Proficient in using various software platforms and technology systems.
- Experience in providing both in-person and virtual training preferred.
- Demonstrated ability to work effectively with a multi-disciplinary clinical team in a dynamic environment.
- Proficient in navigating web-based systems and databases for clinical documentation.
Supervision of Crisis Intervention Specialists, Crisis Services Clinicians, and Crisis Specialists.
Key Responsibilities Include- Ensuring compliance with contracts and maintaining quality assurance in service delivery.
- Overseeing the assigned shift staff, ensuring adherence to operational best practices.
- Participating in the recruitment and evaluation of candidates for clinical roles.
- Providing oversight and coaching to all staff during shifts.
- Collaborating with the Crisis Connections leadership team to ensure effective integration with other programs.
- Conducting performance evaluations and formal supervision for assigned staff.
- Promoting a professional and respectful team environment.
- Overseeing the handling of 988 contacts, assessing risk factors and ensuring best practices in clinical interventions.
- Coordinating appropriate referrals and dispatches across the state.
- Ensuring accurate documentation of all interactions by the end of each shift.
- Maintaining a contact abandonment rate of 5% or less.
- Achieving a contact answer rate of 90% or higher within 20 seconds.
- Keeping staffing vacancy rates below 5% for the assigned shift.
- Supporting the Clinical Director and Managers in training new staff with clinical best practices.
- Maintaining licensure and staying updated on trends in mental health.
- Completing a minimum of 12 hours of relevant training annually.
- Demonstrating punctuality and regular attendance.
- Participating in supervisory duties as assigned.
- Maintaining clear and effective communication.
- Fostering a positive work environment and promoting team collaboration.
- Smartphone capable of supporting Multi-factor Authentication (MFA) applications.
This role requires the ability to engage in prolonged periods of sitting or standing, managing multiple IT/software platforms, and participating in discussions surrounding sensitive topics such as mental health and crisis situations.
Diversity and InclusionCrisis Connections is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals from underrepresented communities to apply.
Employee Benefits- Comprehensive medical, dental, and vision coverage.
- Annual salary increases.
- Generous Paid Time Off and holidays.
- Flexible work schedules and growth opportunities.
Note: All employment offers are contingent upon successful completion of background checks.
Equal Opportunity Employment: Crisis Connections is an equal opportunity employer and values diversity in our workforce.
