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Crisis Intervention Specialist
2 months ago
Shift: Swing (3pm - 11:30pm)
Days Off: Saturday and Sunday
Shift Differential: $0.50 per hour for swing shift
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Additional Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
About Downtown Emergency Service Center (DESC):
DESC is a nonprofit organization dedicated to assisting individuals facing the multifaceted challenges of homelessness, substance use disorders, and severe mental health issues. Our mission is to foster a community where every individual is supported and no one is left behind.
As a premier provider of services for multiply disabled adults experiencing chronic homelessness, DESC serves nearly 2,000 individuals daily. Our comprehensive service model is tailored to help individuals secure and sustain safe, affordable housing. DESC is recognized as a leader in innovative solutions to homelessness.
Position Summary:
The Mobile Response Team (MRT) delivers round-the-clock mental and behavioral health services at Health through Housing (HtH) facilities and designated Permanent Supportive Housing (PSH) locations throughout King County. The primary objective of this program is to provide immediate crisis behavioral health services and short-term behavioral health case management through mobile response teams, assisting individuals in exploring behavioral health and community service options. The MRT comprises a mobile interdisciplinary team, including certified peer counselors, behavioral health case managers, substance use disorder professionals, mental health professionals, and Narcan-waivered medical staff.
The Mental Health Professional (MHP) Case Manager will respond to crisis situations originating from the designated housing sites. Responsibilities include conducting risk assessments, de-escalating situations, developing safety plans, and collaborating with clients and housing staff to ensure safety.
Key Responsibilities:
- Conduct timely outreach services to individuals in crisis, working closely with housing staff.
- As part of a multidisciplinary team, perform risk assessments, develop safety plans, coordinate care, and assess for substance use to enhance stabilization and engagement for adults in crisis.
- Facilitate referrals to MRT case management for ongoing support, helping clients engage with relevant services and resources.
- Provide follow-up services to coordinate care with case managers, housing staff, and other support systems to ensure linkage to services for program participants.
- Complete all required data collection and documentation for the project and DESC.
- Establish and maintain collaborative relationships with service providers for the population served.
- Adhere to applicable program research and evaluation protocols.
- Follow all agency policies and procedures, as well as relevant titles of the Washington Administrative Code and Revised Code of Washington.
- Advocate for clients within their communities, ensuring their needs are met and rights upheld.
- Engage in verbal de-escalation and crisis intervention during emergencies, assisting other staff as necessary to maintain a safe environment.
- Perform additional duties as assigned.
Living Conditions:
- Coordinate unit mitigation support for clients residing in DESC housing, which includes attending care conferences, supporting clients in maintaining healthy living conditions, and collaborating with housing staff to ensure timely resolution of issues.
Physical Demands:
This role requires the ability to sit, drive, walk, stand, and communicate effectively with colleagues and vendors. Employees may need to lift and carry items weighing up to 10 pounds and operate computer systems. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The position may involve considerable stress and requires working indoors and outdoors in various weather conditions.
Equal Opportunity Employer:
DESC is committed to fostering diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The organization does not discriminate against any employee or applicant based on race, creed, color, sex, gender, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental, or physical disability, unless based on a bona fide occupational qualification. We encourage minorities and veterans to apply.
Minimum Qualifications:
- Eligible for a Licensed AAC credential or any other credential that meets RCW requirements to act as a Mental Health Professional.
- Master's degree in social work, psychology, or a related behavioral science, or a Bachelor of Nursing degree with a mental health specialty.
- Valid Washington State driver's license and insurable driving record.
- Interest in working with clients who may be challenging to engage in traditional mental health/substance use disorder programs.
- Ability to pass a Washington State Criminal background check.
- Experience working with individuals with mental illness who may resist services.
- Familiarity with Recovery Principles, Crisis Intervention, Integrated Treatment of Co-occurring Disorders, and relevant evidence-based practices.
- Strong communication and writing skills.
- Ability to work effectively with clients exhibiting a range of behaviors.
Preferred Qualifications:
- Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Mental Health Counselor (LMHC) in Washington State.
- Bilingual in Spanish/English.
- Experience as an Ethnic Minority, DD, or Geriatric Mental Health Specialist.
Strong candidates will demonstrate a positive, empathetic approach to all individuals, recognize the importance of meaningful client engagement, and possess the skills necessary to thrive in a collaborative and potentially high-pressure environment.
